Molecular Field Application Specialist
vor 2 Wochen
Published: 16.03.2023_
Customer-oriented and solution and expertise bringer, the Molecular Field Application Specialist is responsible for:
**Application & Technical Support**:
**More specifically**:
- As Application Specialist, provide training and guidance on the use of our molecular diagnostic products with hands-on training on protocol implementation in customers’ laboratories;
- Be the technical expert for installation, maintenance and trouble-shooting activities at customer site (territory);
- Ensure troubleshooting and documentation related to our products incl. servicing (use, installation and maintenance);
- Work closely with the Sales and Technical/Product Management teams to carry out assigned tasks;
- Ensure proper documentation is filled and monitored as per relevant instructions and company quality system;
- Provide analysis, feedback and recommendations on product failure trends and product improvement requests and trends from interactions with customers in the field;
**Requirements**:
- Bachelor’s Degree in Molecular Biology, Medical technology or related fields;
- Interest in lab automation beneficial;
- Good written and verbal communication skills;
- Customer-oriented culture and skills, communicative, solution-driven individual;
- Good autonomy as a field based individual contributor;
- Proactively reporting and respectful of administrative processes;
- global customer-satisfaction and quality-driven mindset;
- Innovation-attracted individual, willing to take its career to the next step;
- High flexibility and travelling at the core of the position mainly Europe
**As part of the Sales Team, you will**:
- Report to the Head of Sales;
- Work in a cross-functional organization together with the Product Managers;
- Flexibility upon remote working;
- Salary package upon experience and attractive benefits
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