Outreach Associate

vor 3 Wochen

Berlin, Deutschland International Organization for Migration Vollzeit

Position Title **:Outreach Associate (Family Assistance Programme - FAP)**

Duty Station **:Berlin, Germany**

Reference Code **:SVN- DE1-2023-06**

Classification **:General Service Staff, Grade G5**

Type of Appointment **:Special Short-Term Contract until 31.12.2023**

**Possibility of extension (40hrs/week)**

Estimated Start Date **:As soon as possible**

Closing Date **:24 May 2023**

Established in 1951, IOM is the leading inter-governmental organization in the field of
migration and works closely with governmental, intergovernmental and non-governmental
partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
It does so by providing services and advice to governments and migrants.

SE CTION 1

Organizational Context and Scope**_ _**

IOM Germany supports family members of migrants with a protection status in Germany in
the reunification process by offering counselling via a telephone hotline and assisting in the
compilation of documents in advance of an appointment at the German diplomatic
representations abroad. The Family Assistance Programme (FAP) is funded by the German
Federal Foreign Office.

Under the overall guidance of the Chief of Mission (CoM) at IOM Germany and the Senior
Programme Coordinator (FAP) and under the direct supervision of the National Project and
for the German family reunification, resettlement, and evacuation caseloads.

SECTION 2

Core Functions / Responsibilities:
1. Take responsibility for the day-to-day assistance to beneficiaries in the FAP center and

case management of their files;

medical records, including, registration of newly received family reunification

appointments lists and creation of new case files into Dynamics 365 (data entry);
3. Correctly enter data into the FAP case management software, verifying information

previously entered, such as biographic and family information, and, as needed,

scanning, photocopying, attaching, and filing documents, translating documents, and

photographing applicants in accordance with established Standard Operating

Procedures (SOPs);
biographical and other sensitive information such as interview dates, activities
conducted, medical data and file submission. Maintain high degree of skill in using
documents in the required order in IOM designated folders for applicants to
submit to Embassy;
5. Provide beneficiaries with accurate information in a timely manner, including

distributing information sheets and visa requirement checklists; assisting with

to visa requirements or submission procedures;

checklists and remote conduct completeness checks on all documentation before

their visa appointment, fill in the questionnaires when required;
7. Call center service: responsible for outreach to families and principle applicants to

answer questions and provide remote guidance on form filling, visa requirements and

general information;
8. Assist in reaching out to beneficiaries in countries where the project is not present in

procedures to subsidiary protection holders and their families;
9. Provide excellent service standards to beneficiaries and a high degree of accuracy

using IOM internal software at all times;
10. Demonstrate an in-depth understanding of the FAP SoPs as well as the ability to

remain professional, impartial and unbiased during all interactions with applicants,

colleagues and external stakeholders;

11. Maintain and ensure confidentiality of all FAP-related matters and information, by

implementing the operations in accordance with guidelines, instructions, IOM

standards of conduct and data protection rules. Alert management of any non
- compliance to SOPs or codes of conduct by other staff members;
12. Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of

records containing individual data; and,

13. Performs any other duties as assigned.

SECTION 3

Required Qualifications and Experience

EDUCATION
- University degree in Political Science, Migration Studies, International Relations or a

related field from an accredited academic institution, with at least three years of
relevant professional experience, preferably in similar roles;
OR
- Completed High School degree from an accredited academic institution, with at least

five years of relevant working experience, preferably in similar roles.

EXPERIENCE AND SKILLS
- Demonstrated experience and knowledge on migration with a focus on Family

Reunification is an asset;
- Previous work experience with national, regional or international public bodies would

be an advantage.
- Knowledge of German institutions and German migration policies;

and Outlook is required. Proficiency with Microsoft Dynamics CRM is considered an

asset.

SECTION 4

Languages

REQUIRED
Fluency in English and Arabic is required.

DESIRABLE

Knowledge of German or any official IOM language (French, Spanish) is an advantage.

SECTION 5

Competencies

The incumbent is expected to demonstrate the following values and

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