Customer Support

vor 6 Monaten


Neuwied, Deutschland SKYLOTEC Vollzeit

SKYLOTEC is one of the leading manufacturers of personal protective equipment against falls from a height and safety systems in sports and industry. We currently employ around 950 people worldwide and maintain our own production facilities in Germany, Hungary, Italy, Romania, Slovenia and Sweden, as well as subsidiaries around the world.

For the next possible date we are looking for you to support us at the Neuwied location as a

**Customer Support & Management (M/F/d)**:
Customer Service sees itself as the team within the company for all matters relating to the customer. We see the customer as a partner for mutual and sustainable success. Customer satisfaction has the highest priority, because customer satisfaction means growth and long-term business relationships. You will work as part of the Skylotec Nordic team and as part of the customer service team in Neuwied at the headquarter. You will also work closely with other team members as well as with the Sales Manager, Key Account Lead, Managing Director and external suppliers within the tactical business unit.

**Your responsibilities**:

- Coordinator between Skylotec GmbH and Actsafe office in Sweden
- Customer service on Tactical business and for our business with German Authorities
- Coordinator on Tactical business globally
- Technical advisory for colleges in Skylotec GmbH on Actsafe and Tactical products
- Monitoring of Global tender processes for Tactical business
- Live customer and supplier meetings when needed
- Act as Sales and Technical support on suitable exhibitions and seminars
- Support in tenders and price negotiations

**Your profile**:

- Completed vocational training in the commercial/technical field
- Professional experience in sales of technical products with good technical understanding
- Experienced handling of ERP systems and the MS Office package
- Very good English skills in spoken and written, gladly also other foreign languages
- Hands-on mentality and open for new challenges
- Enjoy customer communication - eloquent, confident, resilient and professional
- Self-organization and motivation (working in a mobile office)
- You want to improve customer satisfaction and win the job in the process an like in an international environment

**We offer you**: An interesting and varied field of activity in a dynamically growing company with many opportunities to make a difference at a market-leading company:

- Active design of processes as well as collaboration on improvements
- Modern and team-oriented working environment that is open to new impulses
- Flat hierarchies and short decision-making processes
- A permanent employment contract
- 30 days vacation to relax
- Additional vacation and Christmas bonus
- Individual training and development opportunities
- A company pension plan
- The possibility of a JobRad
- Extensive and practical onboarding
- Free use of our company parking lot across the street
- And many other offers such as access to our SKYLOTEC benefits portal, employee discounts on our own products, participation in company events, as well as the opportunity to work on the move

**SKYLOTEC GmbH**
Im Mühlengrund 6-8
- D-56566 Neuwied
- +49 (0)2631 9680-0


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