Team Lead

vor 3 Wochen

Frankfurt am Main, Deutschland NTT Global Data Centers EMEA GmbH Vollzeit

As our **Team Lead - Quality Management (M/F/d)** you’ll ensure an effective and consistent Quality Management System (QMS) driven as an Integrated Management System (IMS).

In addition, you’ll oversee the company-wide certification strategy, the audit framework, and the maintenance of certifications within the IMS.

**Your tasks**
- Responsibility for the QMS compliant with the ISO 9001 standard and managed as an IMS
- Leading the QM Team
- Responsibility for the audit framework and annual audit programs in alignment with the company-wide certification strategy
- Measure and evaluate the QM performance and contribute to the management reporting and reviews
- Cooperate closely with the Process Management Team in documenting and improving processes and documents
- Working together with the Compliance Team to ensure the alignment of the audit framework with the Internal Control System
- Contribute to the continuous improvement of the IMS by supporting departments in identifying opportunities for improvement
- Ensure awareness of QMS, IMS and certifications in the company
- Support client audits and inquiries
- Support the Head of Quality & Accreditation in identifying and achieving departmental objectives and strategies

**Your profile**
- Successful degree (Master/Diploma desirable) in quality management or comparable degree or professional experience
- Expert knowledge in Quality Management Systems, ISO 9001 standards and auditing, proven by an appropriate qualification
- Expert knowledge of quality improvement methods and tools (e.g. CAPA, root cause analysis, SWOT, 5 Whys)
- Knowledge of other standards (e.g. ISO 27001, ISO 14001, ISO 45001, PCI DSS, EN 50600, TIA 942, ISAE 3402 or SOC reports)
- Experienced in the implementation of new certifications
- Experienced with Internal Control Systems and Integrated Management Systems desirable
- Fluent in English and German
- Strong communication skills with an ability to present problems in a clear and methodical way
- Very good analytical skills in the identification of opportunities and implementation of measures, attention to detail
- Strategic thinking with a structured and target-oriented way of working
- Ability to work independently and on own initiative
- Outstanding relationship-builder and communicator, both internally and externally
- Ability to work in multinational, interdisciplinary teams
- Modern leadership style and excellent leadership skill set

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