Desktop Support

vor 3 Wochen

Duesseldorf, Deutschland KNN IT Vollzeit

Job Overview

We are looking for a skilled and professional Desktop Support Engineer with relevant 3+ years of experience in Dusseldorf, Germany to assist our client on site for a future project.

Date: April, 2023

Contract length 4 months (extendable)

Contract Type Freelance

REQUIREMENT:

- Resident visa.
- Work permit.
- B2 or above German language

As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware and software issue. You should also possess a lot of knowledge and experience to troubleshoot problems and errors. You should be quick to respond to these computer issues. You should be well aware of the technical difficulties and how to resolve them in the best possible way.

You should have proficient knowledge to provide technical assistance to our clients and good communication skills. You should also have the ability to upgrade, install and troubleshoot software related issues.

**Scope of Work**:

- Desktop imaging - New machine setup, PC refreshes, and Hardware replacements
- Provide Level 2 IT Support for all employees (onsite) - Laptop/Desktop[ trouble
- Provide occasional level 1 technology support during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
- Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.
- Incident Management - Responding, tracking, resolving, and reporting of escalated/assigned
- Provide the second line of defense for end-user computing support within IT
- Track IT assets and follow the inventory management guidelines - Desktops, Laptops, Tablets, and other peripheral equipment
- Develop positive relationships with the business and other functions at all levels
- Experience with: Deploying, updating, optimizing, and troubleshooting in O365 minimum - handling VIP end users
- team work - i.e. being able to work with a remote global team
- good communication skills
- Minimum 3 years of experience

**Salary**: Up to 3,800.00€ per month

Ability to commute/relocate:

- 40474 Düsseldorf: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Where in Germany are you located?

**Language**:

- German (required)

Application Deadline: 23/02/2023

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