Head of Customer Service Risk Control Coordination

vor 3 Wochen


Frankfurt Am Main, Deutschland 1&1 Telecommunication SE Vollzeit

Über uns

Mit rund 15 Mio. Kundenverträgen und 3.200 Mitarbeitenden zählt die 1&1 AG zu den großen Telekommunikationsanbietern in Deutschland. Das Unternehmen bietet seinen Kunden ein umfassendes Portfolio von Breitband-Anschlüssen und Mobilfunktarifen an - ergänzt um attraktive Mehrwert-Anwendungen wie Smart Home-Lösungen, IPTV, Video-On-Demand und Online Storage.

Ihre Aufgaben
- Sie übernehmen standortübergreifend die fachliche und disziplinarische Führung sowie Weiterentwicklung Ihrer Mitarbeiter in den Teams Partner Operations Management sowie Partner Operations Consulting
- Sie verantworten die qualitative als auch quantitative Steuerung der Outsourcing Partner im Bereich Customer Service
- Sie definieren Strategien zur Optimierung der Servicequalität
- Sie organisieren die Vorortbetreuung und sorgen für ein reibungslosen Informationsfluss zwischen internen Schnittstellen und den Outsourcing Partnern
- Dank unserer flachen Hierarchien stehen Sie unterstützend und beratend der Abteilungsleitung und dem oberen Management zur Seite

Das wünschen wir uns

Nach Ihrem abgeschlossenem Studium oder einer absolvierten Ausbildung im kaufmännischen Bereich haben Sie bereits mehrjährige Erfahrungen im Kundenserviceumfeld gesammelt.
- Sie verfügen über sehr gute Kenntnisse im Bereich Servicecenter, Dienstleistersteuerung, Steuerung großer Servicecenter-Einheiten
- Ihre sehr guten kommunikativen und analytischen Kompetenzen sowie Kenntnisse im Bereich Projekt-Management und -Organisation zeichnen Sie aus
- Persönlich überzeugen Sie durch sicheres Auftreten, Flexibilität, Teamorientierung, hohes Durchsetzungsvermögen, Verantwortungsbereitschaft und eine ausgeprägte Fähigkeit zur selbstständigen Arbeit und Eigeninitiative
- Die Bereitschaft zu Dienstreisen in Deutschland runden Ihr Profil ab

Was wir Ihnen noch sagen möchten
- Attraktives Gehalt
- Starke Gemeinschaft aus Teamplayern
- Vertrauensarbeitszeit mit flexibler Einteilung und der Möglichkeit, bis zu 40% mobil zu arbeiten
- Zahlreiche Weiterbildungsmöglichkeiten on
- und offline
- Rabatte auf 1&1 Produkte und für diverse Freizeitangebote
- Betriebseigenes Restaurant
- Kostenlose Getränke und frisches Obst
- Jobrad-Zuschuss

Wir wertschätzen Vielfalt und begrüßen alle Bewerbungen - unabhängig von z.B. Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion, Behinderung, Alter sowie sexueller Orientierung und Identität, körperlichen Merkmalen, Familienstand oder einem anderen sachfremden Kriterium nach geltendem Recht.

Kontakt

1&1 Telecommunication SE
Talent Acquisition Team



  • Frankfurt am Main, Deutschland Barclays Vollzeit

    **Operational Rigour Risk and Controls** **Frankfurt** As a Barclays Operational Rigour Risk and Controls, you will be assisting the EU Head of International Corporate Banking, Operational Rigour Team, alongside Coverage Banking division. For this role, you will be accountable for end-to-end global risk, control, and governance function. Evolving and...

  • Doo Head of Risk Data

    vor 2 Wochen


    Frankfurt am Main, Deutschland Swiss RE Vollzeit

    **About the R**ole** Join our organization as DOO of the Head of RDS - Vice President. As a leader, you will be involved in a variety of tasks and projects. You drive and support global project, initiatives, and resolutions from conception to completion. You own the production and development of regular reports, presentations and projects and you run the...


  • Frankfurt am Main, Deutschland ProCredit Holding AG & Co. KGaA Vollzeit

    **ProCredit. We are an international group of development-oriented commercial banks for small and medium enterprises (SMEs).** **We are active in Southeastern and Eastern Europe, South America and Germany. Our overarching goal is to combine a high** **developmental impact with economic success. This position is based in Frankfurt am Main at ProCredit...

  • Head of Risk

    vor 3 Wochen


    Frankfurt am Main, Deutschland StoneX Group Vollzeit

    Overview: Permanent, full-time, hybrid #LI-Hybrid Monitor and co-manage the Company’s Risks arising from its operations across all European entities of the firm, covering various business lines, and reporting and escalating items appropriately. Assessment of Operational, Market and Credit Counterparty Risks. Identify deficiencies and propose remedial...


  • Frankfurt am Main, Deutschland UBS Vollzeit

    France - Risk - Group Functions **Job Reference #** - 277045BR **City** - Frankfurt am Main, Kraków, Luxembourg, Madrid, Milano, Paris **Job Type** - Full Time **Your role** - Are you ready to work in the control of Operational Risk for an international credit institution under the supervision of the ECB? Are you an experienced Operational Risk...


  • Frankfurt am Main, Hessen, Deutschland Swiss Re Vollzeit

    About the Role In the role of "Head Risk Engineering Services Energy" you support Swiss Re's Corporate Solutions (CorSo) risk selection capabilities and business aspirations (Growth plans, International Business, Digital Ambitions, etc.) and provide value beyond risk transfer. You will be responsible for leading and shaping a specialized team of Risk...


  • Frankfurt am Main, Hessen, Deutschland Swiss Re Vollzeit

    About the Role In the role of "Head Risk Engineering Services Energy" you support Swiss Re's Corporate Solutions (CorSo) risk selection capabilities and business aspirations (Growth plans, International Business, Digital Ambitions, etc.) and provide value beyond risk transfer. You will be responsible for leading and shaping a specialized team of Risk...

  • Head of Finance

    vor 3 Wochen


    Frankfurt am Main, Deutschland GateGourmet Vollzeit

    Gate Gourmet Germany is part of the gategroup, the world's leading provider of airline catering solutions and in-flight catering services at over 200 airports as well as in airport lounges. Our company serves more than 700 million passengers annually in over 60 countries, spread across all continents. If you appreciate good taste - fly with us! If you want...


  • Frankfurt am Main, Deutschland S&P Global Vollzeit

    **About the Role**: **Grade Level (for internal use)**: 15 **Head of Financial Risk Analytics - Credit Risk Solutions** **Responsibilities & Impact**: This individual is an experienced Business Leader and General Manager, comfortable leading and inspiring a global organisation of circa 100 individuals. Proficient navigating matrixed structures across...

  • Divisional Risk

    vor 2 Wochen


    Frankfurt am Main, Deutschland Deutsche Bank Vollzeit

    **Details of the role and how it fits into the team** Deutsche Bank’s Corporate Bank business area is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide. As a Divisional Risk & Control Specialist, you will...


  • Frankfurt am Main, Deutschland Citi Vollzeit

    **Title**: Head of Audit, Germany and Austria **Business**: Functions and Management **Division**: Internal Audit **Officer Title**: Director **C-Grade**: C15 **Location**: Frankfurt **Legal Entity**: Citigroup Global Markets Europe AG (“CGME”) Are you looking for a career move that will put you at the heart of a global financial institution? Then...


  • Frankfurt am Main, Deutschland Citi Vollzeit

    **Title**: Head of Audit, Germany and Austria **Business**: Functions and Management **Division**: Internal Audit **Officer Title**: Director **C-Grade**: C15 **Location**: Frankfurt **Legal Entity**: Citigroup Global Markets Europe AG (“CGME”) Are you looking for a career move that will put you at the heart of a global financial institution? Then...


  • Frankfurt am Main, Hessen, Deutschland S&P Global Vollzeit

    About the Role:Grade Level (for internal use):15Head of Financial Risk Analytics - Credit Risk SolutionsResponsibilities & Impact:This individual is an experienced Business Leader and General Manager, comfortable leading and inspiring a global organisation of circa 100 individuals. Proficient navigating matrixed structures across regions, they bring a proven...

  • Head of Internal Audit

    vor 2 Wochen


    Frankfurt am Main, Deutschland Raisin Vollzeit

    About Raisin Bank As part of the Raisin family, Raisin Bank combines the best of both worlds: the experience and security of a bank, with the flexibility and innovation of a start-up. Our team is just as diverse as our partners. If you are looking for a dynamic environment in which you can play to your strengths and develop further, then you have come to...

  • Afc Control Oversight

    vor 3 Wochen


    Frankfurt am Main, Deutschland Deutsche Bank Vollzeit

    **AFC Control Oversight - Deputy head (M/F/x)**: **Job ID**:R0283530**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2023-11-27**Location**:Frankfurt**Position Overview**: Deutsche Bank (DB) benefits from having a highly experienced and dedicated Anti Financial Crime (AFC) function, which performs a crucial role in keeping DBs business...


  • Frankfurt am Main, Deutschland Société Générale Vollzeit

    **Ihre aufgaben**: **Assist on Strategic / business matters on behalf of the Management of Global Markets** - Organize and follow-up strategic meetings with all BUs in Germany as well as in interaction with the Headquarter. - Efficiently support the Head of Global Markets Germany and Austria on diverse projects, sales and trading efficiency monitoring,...


  • Frankfurt am Main, Deutschland TIAA Vollzeit

    Nuveen is seeking a Head of I&O Service Governance to drive the associated governance processes and disciplines across Nuveen International I&O function. The individual will have a proven track record managing Service Governance activities within an IT department. This will include working with Nuveen operational service leads and provide Third Party...


  • Frankfurt am Main, Deutschland TIAA Vollzeit

    Nuveen is seeking a Head of I&O Service Governance to drive the associated governance processes and disciplines across Nuveen International I&O function. The individual will have a proven track record managing Service Governance activities within an IT department. This will include working with Nuveen operational service leads and provide Third Party...


  • Frankfurt am Main, Deutschland Société Générale Vollzeit

    **Ihre aufgaben**: **1)** **Lead business development, optimization and protection initiatives for MARK Germany and DLP Europe** - Support the development of MARK Germany and DLP Europe activities allowing to trade new products, to enter new markets or to deal with new clients ***- Continuously improve the efficiency on such perimeters (simplification,...


  • Frankfurt am Main, Deutschland JPMorgan Chase & Co Vollzeit

    **JOB DESCRIPTION** About J.P. Morgan Corporate & Investment Bank** J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and...