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Process Coordinator
vor 2 Monaten
Über uns
Mit seinen Business Applications zählt IONOS zu den führenden Hosting
- und Cloud-Applications-Anbietern in Europa. Dank modernster Technologien überzeugen wir täglich über 8 Mio. Kund*innen in vielen Ländern.
Ihre Aufgaben
Wir bei IONOS kümmern uns um unsere Kunden, deshalb arbeiten wir hart daran, ihr Vertrauen zu gewinnen und zu bewahren. Daher sind wir stolz auf unser erstklassiges Kundenservice-Team, das mit mehreren Auszeichnungen für herausragende Leistungen ausgezeichnet wurde. Als Process Coordinator sind Sie Teil dieses Teams und sind mitverantwortlich für die Umsetzung unserer globalen Projekte im operativen Geschäft von IONOS.
- Leitung und Coaching der organisationsübergreifenden Prozessverbesserungs-Communities zur Gestaltung, Entwicklung und Bereitstellung von Prozessen, Methoden und Tools/Features, die Teams im Kundenservice dabei unterstützen, ihre Produktivität kontinuierlich zu verbessern und ihnen Kreativität sowie neue Arbeitsweisen zu ermöglichen.
- Analyse der aktuellen Prozesse in allen Organisationen, um Serviceverbesserungen zu erzielen und gegebenenfalls zu implementieren.
- Überwachung der Umsetzung neuer Prozesse sowie deren Fehlerbehebung und Verbesserung.
- Erstellung und Präsentation von Reports zur Prozessverbesserung.
Das wünschen wir uns
Wir suchen einen gut organisierten, vielseitigen und extravertierten Kommunikator mit einer agilen Denkweise, kurz gesagt einen Black Belt End-to-End-Denker.
- Mindestens 3 Jahre Erfahrung als Prozessmanager oder vergleichbar.
- Vertiefte Kenntnisse in Kundenbetreuungseinheiten und/oder Support-Produkten/Dienstleistungen.
- Erfahrung in der Arbeit mit verschiedenen JIRA-Instanzen (weitere IT-/Scripting-Kenntnisse werden als Plus angesehen).
- Starke analytische und konzeptionelle Fähigkeiten mit fundierten Kenntnissen in der Nutzung von modernsten Systemen und Toolketten.
- Fließendes Englischkenntnisse.
Wir wertschätzen Vielfalt und begrüßen alle Bewerbungen - unabhängig von z.B. Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion, Behinderung, Alter sowie sexueller Orientierung und Identität, körperlichen Merkmalen, Familienstand oder einem anderen sachfremden Kriterium nach geltendem Recht.
Kontakt
IONOS SE
Recruiting Team IONOS
- Hinterm Hauptbahnhof 3-5
- D-76137 Karlsruhe
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