Director Claim Management
vor 2 Monaten
Purpose & Overall Relevance for the Organization:
- We’ll never launch a product unless we consider it perfect. Our product operations teams create every shirt, every shoe and every piece of equipment for thousands of athletes and fashion lovers as if it was one of a kind. And it truly is, as they weave their passion into every single product. But translating designs, drawings and renderings into real products requires a lot of decision making.- As
- _Director Claim Management_ you are a key contributor in the Claim Management department by leading the resolution of all adidas Group quality instances/ warehouse claims worldwide between the sales organization and Product Operations divisions as part of Product Creation Testing & Quality. You will build and lead a team of experts and act as independent party ensuring quality instance resolution/ return management in line with testing governance standards and consumer relevant quality expectations. Furthermore, you will drive standardization and continuous improvement of entire quality instance/ claim & return management projects and processes and ensuring that learning’s from claim & return management are flowing back into product creation and manufacturing process for continuously improved product and performance globally. This role will also drive execution and implementation of business strategies, enhancing and ensuring best in class product quality.- Key Responsibilities:
- Lead claim management team (CMT) and return management team (RMT) as technical consultants who manage and coordinate all adidas group quality instances/claims & returns worldwide occurring between the adidas group sales organizations and Product Operations divisions.
- Setup efficient “claim desk” group to identify, receive and capture all warehouse claims requests raised by business partners (sales organizations, warehouses, BUs).
- Collect necessary reporting and product data to properly assess scope and potential warehouse claim impact. Take final decision over quality claim handling, which can lead to a call back of effected sold product range if necessary.
- Support team in coordinating action plans and ensure resolution and finalization of each quality instance/claim case by taking care of all necessary preparations and validations, in order to acquit the necessary financial settlement.
- Report incoming quality instance/claim & return data and update claim & return tracking data records in the respective system to ensure correct and reliable data at all times. Create standardized processes as well as reporting tools in collaboration with AC Testing&Quality.
- Create a motivational and supportive work environment in which employees are challenged, coached, trained and provided with career opportunities and provide team with clear direction, projects and targets that are aligned with business needs and Product Operations objectives in the management of communications and directions provided for warehouse claims & returns resolutions.
- Ensure that learning’s from claim & return management are flowing back into product creation and manufacturing process for continuously improved product and performance globally (closing the loop sessions).
- Claim Criteria:
- Set criteria framework for claims evaluation
- Maintain service level agreements and train teams and stakeholders on roles and responsibilities
- Define claim handling process
- Set escalation matrix, as well as communication guidance and framework.
- Set reporting standards
- Claim Handling:
- Receive requests, gather information, coordinate with POPS Divisions, BUs and customers, take decision, manage settlement
- Execute claim handling and resolution process
- Single point of contact for BUs and customers
- Reporting
- Analyses: cost of claims, cost of returns, impact, actions needed
- Reporting claims and returns
- Escalation authority:
- Decision maker on actions to be taken
- Final juror to determine validity of claims & returns
- Coordinate communication and discussions, conflict resolutions, as well as final escalation authority for finished goods claims & defective consumer returns
- Key Relationships:
- All adidas subsidiaries/ Sales Organizations
- Testing Execution and other Governance functions
- Product Operations / BUs and Divisions
- Group functions / Finance & Legal
- Marketing BUs
- Labs; Governance & Execution
- 3rd party: Customs; Expertise
- Sourcing Quality and Liaison Offices
- Knowledge, Skills and Abilities:
- Expert product and manufacturing process knowledge
- Ability to cope with change, make decisions and act comfortably with risk and uncertainty
- Ability to be self-directed while working under tight deadlines
- Strong MS Office skills
- Strong interpersonal, communication and influencing skills
- Analytical skills
- Proven record of accomplishment in the field of claim management, sourcing
- Requisite Education and Experience / Minimum Qualifications:
- Four-year college or universi
-
Assistant to Global Brand
Vor 5 Tagen
Herzogenaurach, Deutschland PUMA Vollzeit**GENERAL MANAGEMENT** **ASSISTANT TO GLOBAL BRAND & MARKETING DIRECTOR**: - Herzogenaurach, Germany**YOUR MISSION**: - Assist the Global Brand & Marketing Director and his senior leadership team in their daily business operations, particularly with view to agenda/calendar management, travel planning and expense reports - Support preparation of internal...
-
Director Demand Planning Whs
Vor 3 Tagen
Herzogenaurach, Deutschland Adidas VollzeitPurpose & Overall Relevance for the Organization: - As Director Demand Planning WHS your accountability is to lead, develop and guarantee the best possible Demand plan. You own the WHS Demand Plan across all categories Originals, Football, Sportswear, Training, Running, Terrex, Speciality Sports, Basketball and Golf in Europe_ _and ensure that this plan is...
-
Senior Director Retail Operations Central Europe
Vor 7 Tagen
Herzogenaurach, Deutschland Adidas VollzeitPurpose & Overall Relevance for the Organisation To ensure the delivery of a sustainable and profitable mono-brand (Own retail & Franchise) market share growth in the region and operating within the parameters of the Global Retail CoE SLA by: - Meeting or exceeding agreed net sales and profitability targets - Leading by example on the development of a...
-
Senior Director Transport Management Eu Scm
Vor 7 Tagen
Herzogenaurach, Deutschland Adidas VollzeitPurpose This role is responsible for the overall leadership, development and execution of outbound transportation across Europe. Key responsibility is to ensure that all outbound transportation flows are set-up according, and in close alignment, with consumer expectations considering budget targets. Furthermore, the position initiates, drives and supports...
-
Director Service Management
Vor 7 Tagen
Herzogenaurach, Deutschland adidas VollzeitDirector Service Management (m/f/d)-CFIN Purpose & Overall Relevance for the Organization:Part of the Engineering SAP & Corporate Finance & GBS team and with focus on S4, the role of the Technology Consultant is responsible for the planning, installing and for the configuration of software solutions and systems. It is capable to...
-
Director Service Management
vor 2 Monaten
Herzogenaurach, Deutschland adidas VollzeitDirector Service Management (m/f/d)-CFIN Purpose & Overall Relevance for the Organization:Part of the Engineering SAP & Corporate Finance & GBS team and with focus on S4, the role of the Technology Consultant is responsible for the planning, installing and for the configuration of software solutions and systems. It is capable to...
-
Director Internal Audit
vor 1 Monat
Herzogenaurach, Deutschland Adidas VollzeitPurpose & Overall Relevance for the Organization: - This is an exciting position that will directly contribute to the Corporate Internal Audit (CIA) mission to provide independent, objective assurance to improve the effectiveness of business risk management, internal controls, and governance processes throughout adidas.- The Director Internal Audit is tasked...
-
Director Payroll Germany
vor 3 Wochen
Herzogenaurach, Deutschland adidas VollzeitDirector Payroll Germany (f/m/d) Purpose & Overall Relevance for the Organization:The Director Payroll provides first line people management, with responsibility for the team’s payroll activities across for adidas AG. The position holder provides day to day leadership, ensuring proper and adequate controls and processes,...
-
Director Payroll Germany
Vor 7 Tagen
Herzogenaurach, Deutschland adidas VollzeitDirector Payroll Germany (f/m/d) Purpose & Overall Relevance for the Organization:The Director Payroll provides first line people management, with responsibility for the team’s payroll activities across for adidas AG. The position holder provides day to day leadership, ensuring proper and adequate controls and processes,...
-
Director Service Management
vor 2 Monaten
Herzogenaurach, Deutschland Adidas VollzeitPurpose & Overall Relevance for the Organization: - IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.- Key Responsibilities: - Availability management Provides advice, assistance...
-
Director Payroll Germany
vor 2 Wochen
Herzogenaurach, Deutschland Adidas VollzeitPurpose & Overall Relevance for the Organization: - The Director Payroll provides first line people management, with responsibility for the team’s payroll activities across for adidas AG. The position holder provides day to day leadership, ensuring proper and adequate controls and processes, monitoring performance while managing and developing the Payroll...
-
Director HR
vor 3 Wochen
Herzogenaurach, Deutschland adidas VollzeitDirector HR - Brand (m/f/d) Purpose: To lead and enable a people eco system around moments that matter – delivering value at every touchpoint by ensuring the implementation of the People Strategy for the respective function/business area. Act as "Strategic HR Partner” to the organization and our People and lead the HR team...
-
Director HR
vor 1 Woche
Herzogenaurach, Deutschland adidas VollzeitDirector HR - Brand (m/f/d) Purpose: To lead and enable a people eco system around moments that matter – delivering value at every touchpoint by ensuring the implementation of the People Strategy for the respective function/business area. Act as "Strategic HR Partner” to the organization and our People and lead the HR team...
-
Director Retail Transformation
vor 3 Wochen
Herzogenaurach, Deutschland Adidas VollzeitPURPOSE Contribute to the execution of the adidas Global Retail organization’s strategy and principles by managing key initiatives, cross-functional projects; and be an active team member in cross-functional teams. Support the development of new strategic business opportunities and help drive execution of the cross-functional roadmap of retail...
-
Senior Director Integrated Talent Management
vor 2 Monaten
Herzogenaurach, Deutschland Adidas VollzeitPurpose & Overall Relevance for the Organization: - Reporting directly to the SVP HR Talent, you will lead the Integrated Talent Management team, overseeing the design and delivery of adidas Talent products and processes. Your role is pivotal in fostering a growth and performance culture and creating global standards for our key talent lifecycle processes...
-
Director Service Management
vor 2 Monaten
Herzogenaurach, Deutschland Adidas VollzeitTeam: S/4HANA Product Area: CFIN Hiring Manager: Ivan Garcia Recruiter: Shivangi Paliwal- Purpose & Overall Relevance for the Organization: - to be adjusted- Key Responsibilities: - Specialist advice TO BE ADJUSTED TO JD - Actively maintains recognized expert level knowledge in one or more identifiable specialisms. - Provides definitive and expert advice...
-
Senior Director Retail Product Planning
vor 3 Wochen
Herzogenaurach, Deutschland Adidas VollzeitPURPOSE This role is responsible for ensuring the strong product assortment/ access for the Global Retail channel by supporting the implementation of the adidas Retail strategy consistently across all relevant Markets, consulting the Market Retail organizations, and managing key projects and initiatives at HQ level. Furthermore, you will support the Market...
-
Senior Director HR Brand
vor 2 Monaten
Herzogenaurach, Deutschland adidas VollzeitSenior Director HR Brand (m/f/d) Purpose: To lead and enable a people eco system around moments that matter – delivering value at every touchpoint by ensuring the implementation of the People Strategy for the respective function. Act as “Strategic HR Partner” to the organization and lead the HR team regionally and globally. ...
-
Senior Director HR Brand
vor 1 Woche
Herzogenaurach, Deutschland adidas VollzeitSenior Director HR Brand (m/f/d) Purpose: To lead and enable a people eco system around moments that matter – delivering value at every touchpoint by ensuring the implementation of the People Strategy for the respective function. Act as “Strategic HR Partner” to the organization and lead the HR team regionally and globally. ...
-
Senior Director HR Programs Change
Vor 6 Tagen
Herzogenaurach, Deutschland Adidas VollzeitPurpose: - As Senior Director, HR Programs Change & Communication your task is to create, manage and deliver change management and communication strategies to maximize adoption of HR programs and the large-scale and complex HR Transformation. The role objective is to conduct the change and communication measures of the Excellence 4 People (the current HR...
