Account Coordinator
vor 3 Wochen
**Your responsibilities**:
- Proactively aim to develop and maintain the relationship between customer and INEOS and strengthen our customer's loyalty and confidence
- Act as first contact for the customers for all order-related/administrative sales questions for a defined customer portfolio
- Liaise with other internal and external functions e.g. logistics and product planning at 8 European INEOS sites to provide excellent customer service
- Knowledge of Order to Cash process. Following all steps from order entry to invoicing according to defined processes
- Maintain secure and accurate customer records (General Data, Pricing, etc.)
- Handling of claims, returns and price corrections
- Display consistent, effective and strong customer service behaviours
**Your qualifications**:
- Italian mother tongue
- Fluent in both spoken and written English - German language is an advantage
- Commercial education or experience in customer service in industrial sector
- High level of accuracy, attention to detail and well organised
- Good communication and influencing skills
- Good numeracy and analytical skills
- Exceptional team player
- Knowledge of SAP (or similar ERP) plus strong skills in MS Office particularly Excel is an advantage
**What we have to offer**:
Diverse tasks and attractive conditions that meet our high expectations.
- Competitive salary
- Pension
- 30 days annual leave plus public and bank holidays
- Fast paced international environment
- Structured Training
- Development opportunities
- Flexible working hours in line with company guidelines
- Health management and gym on site
**Questions? Please contact**:
Ms Tanja Doderer
Recruiting
Telephone: +49 (0)221 3555 - 1133
**Job Details**:
- Location Koeln, Germany
- Discipline Commercial
- Type Full-time
- Business INEOS Olefins & Polymers Europe
- Posted 24 July 2023
- Closing Date 30 June 2030
- Requisition ID 12280
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