Trade Floor Support

vor 2 Wochen

Hamburg, Deutschland INFOPLUS TECHNOLOGY PVT. LTD Vollzeit

**Job description**:

- On-site Support Services including but not limited to**; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix**:

- Ensuring all Incidents/Requests are met within the agreed service targets.
- Proactively monitors pending tickets.
- Performs installs, moves, adds and changes (**IMAC**) as required.
- Experience with **Trade floor hardware (like Bloomberg Keyboard, Switches)**:

- Provides face to face end user support and troubleshoot issues for IT products and services.
- Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, and mobile devices.
- Performing asset inventory/stock related activities as needed.
- Taking ownership of issues through to resolution on all appropriate requests.
- Ensuring all Incidents/Requests are met within the agreed service targets
- Ensuring all key Client processes and procedures are followed. For example, Call Management, Data Retention Hold, amongst others.
- To provide hands and feet support to another Infrastructure support.
- Providing on-site cover as part of a shift arrangement, covering off all areas of support.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Orients new joiners **on EUC systems**.
- Recommends and / or performs upgrades on systems **(EUC supported devices**) to ensure longevity.
- Flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.

**Technical Skills**
- Excellent problem solving / quantitative/ analytical skills.
- Detailed understanding of IT Infrastructure in a Corporate Environment - Server/Network/Database/Security.
- Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
- Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues

**Communication, customer service & Teamwork.**
- Act as interface for other delivery teams (ITSD, Device Lifecycle Management) to drive processes and activities.
- Speaks good clear English. Language.
- Strong Written and Verbal Communication Skills Local Language and English senior stakeholder level.
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management senior stakeholder levels.
- Maintain healthy group dynamics.
- Flexibility and teamwork and perform other duties as assigned by your Lead or Operations Manager.
- Must be detail oriented and self-motivating.
- Relationship Management - internal and external stakeholders, Presentation Skills, and Team Skills, with ability to have difficult conversations.
- Flexibility with respect to time - client deliverables need to be met with a “Can do” attitude.
- Be an advocate for the end user to ensure he or she receives high-quality and timely service and support

**Job Type**: Temporary
Contract length: 2 months

Pay: 130.00€ - 180.00€ per day

Ability to commute/relocate:

- Hamburg: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Trade floor Support (required)
- Desktop support (required)

Work authorization:

- Germany (required)

Work Location: In person

  • Platform Support Coordinator

    vor 4 Wochen

    Hamburg, Deutschland The Trade Desk Vollzeit

    The Trade Desk revolutioniert die Art und Weise wie globale Marken und Agenturen datengetriebene digitale Werbung aussteuern können. Wie? Als weltweit führende unabhängige Plattform für Media-Einkauf, ermöglichen wir es unseren Kunden zielgerichtete und damit für Endkonsumenten relevante Werbung auszuspielen. Dabei setzen wir neue Standards in Bezug...

  • Head of Trade Strategy

    Vor 5 Tagen

    Hamburg, Hamburg, Deutschland Imperial Brands Vollzeit

    The RoleThe Head of Trade Strategy & Execution is a critical role within the Market Leadership Team (MLT). The successful candidate will be responsible for leading several teams working across Sales & Trade strategy and execution. The Head of Trade Strategy & Execution will develop, implement, execute and evaluate Trade Marketing strategies, processes and...

  • Data Partnerships Director

    vor 1 Monat

    Hamburg, Deutschland The Trade Desk Vollzeit

    The Trade Desk revolutioniert die Art und Weise wie globale Marken und Agenturen datengetriebene digitale Werbung aussteuern können. Wie? Als weltweit führende unabhängige Plattform für Media-Einkauf, ermöglichen wir es unseren Kunden zielgerichtete und damit für Endkonsumenten relevante Werbung auszuspielen. Dabei setzen wir neue Standards in Bezug...

  • Assistant Trade Manager

    vor 2 Wochen

    Hamburg, Deutschland ZIM Integrated Shipping Services Vollzeit

    About the jobZIM Integrated Shipping Services Ltd. is one of the leading liner shipping companies in the world, serving customers all over the globe. ZIM is committed to solving all shipping challenges with fast, reliable, and top-quality services with a network of global and regional shipping services that connects businesses to strategic ports around the...

  • Head of Trade Strategy

    Vor 5 Tagen

    Hamburg, Deutschland Imperial Brands Vollzeit

    The RoleThe Head of Trade Strategy & Execution is a critical role within the Market Leadership Team (MLT). The successful candidate will be responsible for leading several teams working across Sales & Trade strategy and execution. The Head of Trade Strategy & Execution will develop, implement, execute and evaluate Trade Marketing strategies, processes and...

  • Head of Trade Strategy

    Vor 5 Tagen

    Hamburg, Deutschland Imperial Brands PLC Vollzeit

    The Role The Head of Trade Strategy & Execution is a critical role within the Market Leadership Team (MLT). The successful candidate will be responsible for leading several teams working across Sales & Trade strategy and execution. The Head of Trade Strategy & Execution will develop, implement, execute and evaluate Trade Marketing strategies, processes...

  • FX & Rates Trader, Investment Bank , Hamburg

    vor 1 Monat

    Hamburg, Deutschland Berenberg Vollzeit

    Your Responsibilities: Identifying trading opportunities in the foreign exchange market and ensuring quality trade execution for FX cash products Identifying market sentiment via research and data analysis for investment decisions Pricing and risk management of foreign money market products Covering of market risk out of client trades for the bank...

  • Internship E-commerce Trade

    Vor 3 Tagen

    Hamburg, Deutschland Montblanc Vollzeit

    Referenzcode: 93045**Internship E-Commerce Trade (M/F/d)**: - Hamburg, HH, DE- Trainee/Intern1906 als Schreibgerätehersteller gegründet, ist MONTBLANC heute ein Anbieter exklusiver Produkte wie Uhren, Schmuck, Schreibgeräte und edler Lederwaren, die den hohen Anspruch an Kultur, Qualität, Design, Tradition und meisterliche Handwerkskunst widerspiegeln....

  • Junior Trader

    vor 2 Wochen

    Hamburg, Deutschland Bunge Vollzeit

    Would you like to start your trading career in a big international organization and learn & develop in trading in the Food Industry? Join Bunge now! **Junior Trader Protein**: Bunge is one of the largest organizations in the global grain and oilseed market. We are listed on the New York Stock Exchange and operate in three main companies: grains and...

  • Internship E-commerce Trade

    Vor 3 Tagen

    Hamburg, Deutschland Montblanc North America Vollzeit

    Hamburg, HH, DE- Trainee/Intern1906 als Schreibgerätehersteller gegründet, ist MONTBLANC heute ein Anbieter exklusiver Produkte wie Uhren, Schmuck, Schreibgeräte und edler Lederwaren, die den hohen Anspruch an Kultur, Qualität, Design, Tradition und meisterliche Handwerkskunst widerspiegeln. Mit mehr als 25 Tochtergesellschaften und über 600 Boutiquen...

  • Global Head of Trade Compliance

    vor 1 Woche

    Hamburg, Deutschland EVIDENT Europe GmbH Vollzeit

    As Global Head of Trade Compliance (M/F/d) you are reporting to the Global General Counsel. You will assume direct responsibility for the management of trade compliance on a worldwide scale and be responsible for functionally leading regional trade compliance experts globally. To this end, you are partnering with other key corporate functions and setup and...

  • Equity Derivatives Sales Trader

    vor 1 Monat

    Hamburg, Deutschland Berenberg Vollzeit

    Beschreibung & Anforderungen**ENGLISH VERSION BELOW** Für unsere Abteilung Equity and Derivatives Trading Execution Europe suchen wir zum nächstmöglichen Zeitpunkt Sie als**(Junior) Equity Derivatives Sales Trader*, Hamburg** **Ihre Aufgaben**: - Handelstätigkeiten (Execution) an den weltweiten Terminmärkten mit europäischem Fokus (Eurex) -...

  • Trainee Global Trade Region Europe

    vor 1 Monat

    Hamburg, Deutschland DB Schenker Vollzeit

    **Your tasks**: - We are looking for you to support us from April 1st, 2023 in our Head Office in Hamburg, Germany.**Your tasks**: - As a Trainee in the Global Ocean Trade Management, you will get the chance to be part of the overall management and optimization of the ocean freight trade lane activities within Schenker - You will run through core areas...

  • Lead Associate Account Director

    vor 1 Monat

    Hamburg, Deutschland The Trade Desk Vollzeit

    The Trade Desk revolutioniert die Art und Weise wie globale Marken und Agenturen datengetriebene digitale Werbung aussteuern können. Wie? Als weltweit führende unabhängige Plattform für Media-Einkauf, ermöglichen wir es unseren Kunden zielgerichtete und damit für Endkonsumenten relevante Werbung auszuspielen. Dabei setzen wir neue Standards in Bezug...

  • Voluntary Carbon Market Trader

    vor 1 Monat

    Hamburg, Deutschland First Climate AG Vollzeit

    Company Profile First Climate is a leading provider of climate protection and renewable energy solutions. We support private and public sector organizations in achieving their climate and sustainability objectives. Our sourcing and trading desk is looking for a bold trader who has experience in the energy and carbon markets and is eager to grow with...

  • (Junior) Distillate Trader

    Vor 2 Tagen

    Hamburg, Deutschland Mabanaft GmbH & Co. KG Vollzeit

    **Fuelling tomorrow - that is our vision**. The mobility of the future needs innovative solutions. The mobility of the future needs people who can make things happen. The future of mobility needs**:you**. Let’s shape the future of the energy industry together! For our Trading-department at our location in **Hamburg HafenCity** we are looking for...

  • EMEA Trade Compliance Specialist

    Vor 6 Tagen

    Hamburg, Deutschland Nexperia Vollzeit

    Please note that this is a 15-month temporary position.   About this role In this role you will be covering trade compliance improvements and ensure overall trade compliance for EU/UK. You will report directly to the Director of Global Trade Compliance. What you will do Ensure Trade Compliance for Customs compliance, Export control and Supply...

  • Voluntary Carbon Market Sales Trader

    vor 1 Monat

    Hamburg, Deutschland First Climate AG Vollzeit

    **Company Profile**: First Climate is a leading provider of climate protection and renewable energy solutions. We support private and public sector organizations in achieving their climate and sustainability objectives. Our sourcing and trading desk is looking for a bold trader who has experience in the energy and carbon markets and is eager to grow with...

  • Emea Trade Compliance Specialist

    Vor 5 Tagen

    Hamburg, Deutschland Nexperia Germany GmbH Vollzeit

    Please note that this is a 15-month temporary position. About this role In this role you will be covering trade compliance improvements and ensure overall trade compliance for EU/UK. You will report directly to the Director of Global Trade Compliance. What you will do - Ensure Trade Compliance for Customs compliance, Export control and Supply Chain...

  • Forwarding Agent

    vor 4 Wochen

    Hamburg, Deutschland Varengold Bank AG Vollzeit

    **WHAT YOU SHOULD KNOW ABOUT US**: - You probably already know that we are the partner for modern banking! But how does it feel to work with us? What makes us special? That is crucial! Take a look at our recruiting video at the end of this job ad to get some initial answers. As part of our succession planning, we are looking for you as a **Specialist** in...