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Customer Care Specialist
vor 5 Monaten
**Über Loyal Distributions GmbH**
Loyal Athletics, gegründet vom Berliner Rapper Kontra K, ist weit mehr als nur eine Merchandise-Brand. Die Loyal Distributions GmbH ist das Logistikzentrum für das Fashion Label Loyal Athletics. Wir sind eine Bewegung für Veränderung, die hochwertige Kleidung mit einer starken Botschaft verbindet. Unsere Aufgabe ist es hochwertigen Merch, Streetwear-Mode, Webshop-Kollektionen, Albumpromotionen und Brands von Personen des öffentlichen Lebens zu vertreiben. Mit einer über sechs Jahre langen Erfolgsgeschichte setzt sich unser Team dafür ein, weiterhin moderne Projekte auszuarbeiten und mitzuprägen.
Als **Customer Care Specialist **bei Loyal Distributions GmbH übernimmst Du eine zentrale Rolle in unserem Team.
**Deine Aufgaben**:
1. **Kundenbetreuung**: Beantwortung von Kundenanfragen über verschiedene Kanäle (E-Mail, Chat, Telefon) in einer freundlichen und professionellen Art und Weise. Du stellst sicher, dass Kundenanliegen zeitnah und zufriedenstellend gelöst werden.
2. **Kundenfeedback**: Sammeln von Kundenfeedback und Einblicke in deren Bedürfnisse, um Verbesserungsmöglichkeiten in unserem Service und Produktsortiment zu identifizieren.
3. **Rückgabemanagement**: Verwaltung von Retouren und Gewährleistung einer reibungslosen Rückabwicklung.
**Dein Profil**:
- **Nachgewiesene Erfahrung von mindestens 3 Jahren** in der Kundenbetreuung und E-Commerce, sowie im Umgang mit Shopify.
- **Hervorragende Kommunikationsfähigkeiten** in Deutsch und Englisch, schriftlich und mündlich.
- Gutes Verständnis für Sport
- und Streetwear-Kleidung, sowie Merchandise.
- Teamplayer:in mit der Fähigkeit zur eigenständigen Arbeit.
- Hohes Maß an Kundenorientierung und Empathie.
- Fähigkeit zur Priorisierung und effektiven Zeitmanagement.
- Bereitschaft zur kontinuierlichen Weiterentwicklung und Anpassung an neue Technologien und Prozesse.
**Wir bieten**: Loyal Distributions bietet Dir die Möglichkeit, in einem dynamischen Umfeld zu arbeiten. Du wirst Teil eines engagierten und kleinen Teams, das gemeinsam daran arbeitet, moderne Projekte am Zahn der Zeit fertigzustellen. Auch erhältst Du die Möglichkeit, Loyal Distributions GmbH proaktiv zu prägen und bei der Prozessoptimierung teilzunehmen - Deine Meinung ist uns wichtig. Wir bieten wettbewerbsfähige Vergütung und Entwicklungsmöglichkeiten innerhalb des Unternehmens.
Wenn Du ein:e leidenschaftliche:r Costumer Care Specialist bist und Deine Fähigkeiten in einem Unternehmen einsetzen möchtest, das einen echten Unterschied macht, freuen wir uns auf Deine Bewerbung.
Art der Stelle: Vollzeit, Festanstellung
Arbeitszeiten:
- Montag bis Freitag
Ausbildung:
- Lehre/Ausbildung (Wünschenswert)
Berufserfahrung:
- Kundenservice: 3 Jahre (Wünschenswert)
- Microsoft Office: 1 Jahr (Wünschenswert)
Sprache:
- Englisch (Wünschenswert)
- Deutsch (Wünschenswert)
Arbeitsort: Vor Ort
Voraussichtliches Einstiegsdatum: 15.04.2024
