Runner Verōnika

**The Role**

Verōnika Runners provide operational support to ensure that service excellence is delivered to all Members and Guests. The Runner ensures food is safely brought from the kitchen to the table as required. The delivery of food plates via hand or tray, table-side food service, set up and pack down of bread stations, whilst always adhering to the Sequence of Service set by the Verōnika leadership team. Reporting directly to the Verōnika Restaurant Manager, our Runner's represent the Restaurant Verōnika and Bar Verōnika operations with hospitality, warmth, and grace in every interaction.

**Requirements**:

- 2 + years acting as a Runner or similar role in luxury hospitality, food + beverage environments.
- Supply our members and guests with in-depth knowledge of all Restaurant Verōnika & Bar Verōnika food menu items and ensure the quality of all food items delivered are consistently meeting the high standards set by the F&B leadership team.
- Take direction from the Executive Chef, Restaurant Manager or Service Captain, issuing appropriate items for the table, running food to sections, and keeping server stations clean and clear at all times.
- Consistently following the Verōnika Sequence of Service utilizing all proper procedures standardized by the Food & Beverage leadership team.
- Maintain thorough working knowledge of coffee and tea menus and be able to articulate to guests in an engaged and thoughtful manner.
- Thorough working knowledge of all beverages: coffee/tea/non-alcoholic/wines/beers/spirits.
- Ensure the coffee area is set and ready for service and always kept tidy manner as it is guest-facing.
- Impeccable customer service by responding promptly to member/guest needs, always soliciting feedback to the F&B leadership team to improve the delivery of service.
- Aid in station restocking and maintenance and the clearing tables in accordance with Verōnika standards.
- React promptly and deal with any spillages or breakages - always communicating any service issues to the Service Captain or Restaurant Manager.
- Carry out all pre and post-service procedures efficiently, making sure everything is put away and cleaned, sending relevant equipment to the kitchen porters, polish cutlery and restock stations, clearing and restock of linen bins.
- Ongoing attendance at scheduled team trainings to ensure detailed product knowledge, growth and professionalism.
- Decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans.
- Motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge to improve your performance.
- Flexible, responding quickly and positively to changing environments.
- Ability to remain calm and professional in a fast-paced work environment.

**Diversity & Representation**: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

**Benefits**

All of our employees benefit from great and well developed benefits:

- Company Pension Plan
- Company Health Insurance
- Annual health budget for 13 high-quality services
- Mobility subsidy
- Food subsidy
- Free Admission to our Museum for you and a limited number of Family & Friends
- Discount in Retail
- Paid Time Off
- Training & Development
- As Fotografiska Berlin develops, the existing benefits roster is set to expand - more to come