Principal/expert Director- Servicenow Solution

vor 2 Monaten

Munich, Deutschland Devoteam Germany Vollzeit

Unternehmensbeschreibung
**Das bietet Devoteam**:
“Tech for people” - das ist seit über 20 Jahren unsere Vision, die wir mit unseren starken Partnern Google, ServiceNow, AWS und Salesforce verwirklichen wollen. Wir unterstützen unsere Kunden bei der digitalen Transformation in der EMEA-Region und schaffen mit unserer einzigartigen DNA eine Verbindung zwischen Business und Technologie. Dies macht uns in 18 Ländern zu einem geschätzten Partner.

Wir von Devoteam sind **#Digital**Transformakers**.

**Was Du von uns erwarten kannst**

**Kultur**: Ein innovatives, dynamisches und internationales Umfeld, kurze Entscheidungswege und ein hohes Maß an Flexibilität.

**Weiterbildung im Fokus**: Interne und externe Trainings zur Vorbereitung auf deine Zertifizierungen mit gezielten Trainings zu Cloud, Development und Projektmanagement, usw.

**Community**: Aufgrund der engen Partnerschaft mit Google, RedHat, ServiceNow und SAP sind wir als Europas #1 Partner eng in diesen Communities verwoben.

**Benefits**: Flexible Arbeitszeitregelung, morgendliches Frühstück, Jobrad, Laptop & Mobile Device - auch privat nutzbar, Get-together für Themen
- und Grillabende, Corporate Benefits - starke Rabatte bei vielen Anbietern.

Stellenbeschreibung
**Das ist Deine Rolle**:

- Du übernimmst als Engagement Manager die Lieferverantwortung für einen oder mehrere Kunden.
- Die Erstellung eines Business Case ist kein Neuland für Dich.
- Du übernimmst im Kundenteam die Verantwortung für die erfolgreiche Bereitstellung der Lösung.
- Du agierst als zentraler Ansprechpartner für das eigene Team und Mitarbeiter des Kunden.
- Du agierst als Coach und hilfst Deinen Kollegen und unseren Kunden, die Mentalität von ServiceNow besser zu verstehen und zu adaptieren.
- Du nutzt den Werkzeugkasten von ServiceNow, um kundenbezogene Lösungen in Abstimmungen mit den Entwicklern zu entwerfen.
- Du löst auch komplexe Problemstellungen in Zusammenarbeit mit dem Team und stellst dabei immer den wirtschaftlichen Nutzen in den Vordergrund.
- Du bist verantwortlich für Planung, Konzeption, Entwicklung und Einführung von technischen oder betriebswirtschaftlichen Workflows (Fokus IT, Mitarbeiter Kunde).
- Du bist zuständig für die Vorbereitung und Durchführung von Designworkshops.
- Du erarbeitest gemeinsam mit Vertrieb und Marketing Konzepte für deine Themen

Qualifikationen
**Das bringst Du mit**:

- Teilnahme an mehreren erfolgreichen ServiceNow-Projekten in einer leitenden Position (z.B. Engagement Manager, Solution Architect).
- Gute Kenntnisse und Erfahrungen in IT und/oder Business Prozessen und den ServiceNow-Applikationen, -Modulen, -Entwicklungswerkzeugen und Anpassungsmöglichkeiten (Code, Low-Code, No Code) zur Unterstützung dieser Prozesse.
- Umfangreiches IT Basiswissen (Netzwerk, Datenbanken, Webservices, Cloud Services, Anwendungen im Umfeld verteilter Systeme).
- Umfangreiches fachliches Wissen bezüglich der von ServiceNow unterstützen Prozesse (Customer Service Management, IT Service Management oder vertikale Prozesse).
- ServiceNow - Zertifikate: CSA und CIS.
- Methoden bzw. Fachliche Zertifizierungen: ITIL Zertifizierung von Vorteil
- Du bist teamfähig und bringst eine verantwortungsbewusste sowie zugleich erfolgsorientierte Arbeitsweise mit.
- Neue Themen sind für dich Ansporn.
- Sehr gute Deutsch
- und Englisch-Kenntnisse.

**Wir freuen uns auf deine Bewerbung**

**Zusätzliche Informationen**

**Weitere Stellenangebote findest Du auf**:
Zur Speicherung Deiner Bewerbungsunterlagen benutzen wir das Recruiting-Tool “SmartRecruiters”

Deine Ansprechpartnerin:
**Arnela Dizdarevic**
Senior Specialist - HR & Recruiting
Devoteam Germany

Zusätzliche Informationen
- Zur Speicherung der Bewerbungsunterlagen wird “SmartRecruiters” verwendet._

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