Customer Service Support
vor 2 Monaten
**Your task**:
Bearbeitung von Kundenanfragen und Reklamationen über direkte E-Mail-/Telefonkontakte (Case Handling):
- Fragen zur On-Board-Unit insgesamt
- Betriebliche Probleme - Hauptsächlich im Zusammenhang mit den Verkaufsautomaten
- Kontoprobleme - Hauptsächlich im Zusammenhang mit dem Straßenbenutzungsportal
- Finanzielle Fragen
- Logistische Probleme
- Zusammenarbeit und Unterstützung der 1st-Line-Agenten bei der Lösung von Kundenfällen
**Your Profile**:
- Kenntnisse der Kundenservicepraktiken der Satellic NV
- Beherrschung von Microsoft Office (Excel, Word, Outlook) und begierig darauf, unsere interne Software zu erlernen
- Gute Deutsch
- und Englischkenntnisse sowie gute mündliche und schriftliche Kommunikationsfähigkeiten
- Leidenschaft für den Kundenerfolg
- Lösungsorientiert - proaktiv bei der Suche nach Lösungen für Kunden
- und interne Probleme
- Starke Teamwork-Mentalität - ein echter Teamplayer über alle Ebenen und Teams innerhalb der Organisation
- Selbststarter mit einer starken Bereitschaft, Dinge unter mínimaler Aufsicht zu erledigen
- Sie sind gut organisiert, haben ein hohes Maß an Verantwortungsbewusstsein und Eigeninitiative
**About us**:
**T-Systems Road User Services GmbH**
Als 100-prozentige Tochter der T-Systems International GmbH verantwortet die T-Systems Road User Services GmbH (TS RS) den Vertrieb, die Entwicklung und den Betrieb innovativer Maut
- und Mobilitätsmanagement-Lösungen in Deutschland und anderen europäischen Ländern. Für nationale und internationale Kunden übernimmt die T-Systems Road User Services GmbH die End-to-End-Verantwortung für Geschäftsprozesse und ICT-spezifische Services auf der technischen Basis kundenspezifischer Lösungen und einer standardisierten, eigens entwickelten Mautplattform.
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