Information Technology Support Specialist

vor 4 Wochen


Munich, Deutschland AVASO Technology Solutions Vollzeit

Hauptverantwortlichkeiten:

Der Kandidat leistet IT-Außendienstunterstützung, einschließlich, aber nicht beschränkt auf, Fehlerbehebung bei Hardware-, Software- und Betriebssystemproblemen sowie Druckern, Faxgeräten, Telefongeräten und Peripheriegeräten und deren Behebung, ohne die Hardware-Garantie oder die Kundensicherheit zu verletzen Compliance-Anforderungen.

Installation und Fehlerbehebung typischer Unternehmenssoftware/-anwendungen wie Adobe und Internetbrowser.

Installation und Fehlerbehebung von Office-Anwendungen (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).

Konfiguration und Fehlerbehebung von Apple-Mobilgeräten.

Konfiguration und Fehlerbehebung von Druckern und VoIP-Telefonen.

Unterstützung und Fehlerbehebung bei A/V-Geräten im Konferenzraum.

Unterstützung grundlegender Vor-Ort-Aktivitäten mit Racks, Patchpanels, Routern, Firewalls, Switches, Servern und anderer Hardware auf Unternehmensebene unter Anleitung von Remote-Teams.

Betriebssystembereitstellung über PXE / USB ISO / Microsoft Configuration Manager.

Übernehmen Sie die Verantwortung für Vorfälle und Serviceanfragen (SRQs), die von Benutzern im Ticketverwaltungssystem gemeldet werden.

Stellen Sie sicher, dass alle Vorfälle und SRQs innerhalb der festgelegten SLA-Zeitpläne behandelt werden und die Arbeiten zufriedenstellend abgeschlossen werden, um eine erneute Ticketeröffnung zu vermeiden.

Überprüfen und Pflegen von KB-Artikeln.

Mentoring und Schulung von L1-Ressourcen.

Bieten Sie VIP-Support für Deskside-Probleme gemäß Vertrag und fungieren Sie als Ansprechpartner vor Ort für alle IT-bezogenen Probleme, wenn kein anderes IT-Supportteam nicht verfügbar ist, wie z. B. bei MI-Anrufen.

Beitrag zur Automatisierung und Serviceverbesserung.


Gewünschte Fähigkeiten und Erfahrungen: –

3–5 Jahre Erfahrung im Vor-Ort-Support.

Kenntnisse und Erfahrung mit dem Betriebssystem Windows 10.

Sollte über gute Kenntnisse in EUC-Tools, Remote-Support-Tools, MS Office und Outlook verfügen.

Vorzugsweise gute Kenntnisse über VPN und die Unterstützung mobiler Geräte.

ITIL-Prozess für Vorfälle, Änderungen, Probleme, Serviceanfragen und damit verbundene Aktivitäten wie Ersatz- und Pufferbestandsverwaltung.

Kenntnisse und Erfahrung mit Ticketing-Tools (ServiceNow / Remedy etc.).

Kenntnisse und Erfahrung in Serviceanfragen, Vorfällen, Problemmanagement und Änderungsprozessen.

Optional: Kenntnisse über AD und intelligente Hand- und Fußunterstützung.

Optional: Kenntnisse und Erfahrung im Umgang mit Tablets.

Optional: Möglichkeit zum Heben/Bewegen von Computergeräten mit einem Gewicht von bis zu 20 kg.



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