Specialist Itsm Platform

vor 1 Monat

Heidenheim an der Brenz, Deutschland HARTMANN Vollzeit

At HARTMANN, we´re all in to **help**, **care**, **protect** and **grow**. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as

**Specialist ITSM Platform (f/m/d)**

Heidenheim an der Brenz

We are seeking a highly skilled ServiceNow Platform Specialist to join our dynamic team. If you have a proven track record in analysis, design, development, testing, and deployment of solutions on the ServiceNow platform, we encourage you to apply.

**Responsibilities**:

- Provide expert consulting to ITSM platform users, guiding them on best practices for platform utilization.
- Maintain and operate PAUL HARTMANN's ITSM platform (ServiceNow), ensuring its smooth functioning and optimal performance.
- Collaborate with external suppliers for development, maintenance, and operations of the ITSM platform, ensuring seamless integration and support.
- Manage projects and change requests that impact PAUL HARTMANN's ITSM platform, overseeing their successful implementation and execution.
- Generate regular reports on the performance of the ITSM platform operations, projects, and changes, providing insights and recommendations for improvement.

**Qualifications**:

- Bachelor's degree in Information Technology, Computer Science, or related field.
- Demonstrate expertise in analyzing, designing, and implementing solutions on the ServiceNow platform.
- Proficient knowledge in IT Service Management (ITSM) is highly desirable, including ITIL certification or equivalent.
- Approach implementations of service processes with a solution-oriented mindset.
- Exhibit self-organization and the ability to collaborate effectively within a globally decentralized team.
- Provide consulting services to clients during the analysis of service processes.
- Maintain a customer-centric and friendly demeanor.
- Possess fluent German and English language skills.

**Benefits**:

- Flexible working conditions, such as flexible working hours and mobile working
- Attractive ways of combining work and family life, e.g. childcare subsidy
- 30 days paid leave per year, plus special leave for exceptional life events as well as vacation pay and special annual payment according to collective agreement
- Company pension plan with attractive employer contribution incl. matching model for deferred compensation
- Plenty of parking spaces, canteen with café bar and ongoing offers in the employee shop
- Access to over 6000 fitness and yoga studios, swimming pools as well as Crossfit and bouldering halls (EGYM Wellpass)
- Various health and fitness offers, e.g. skin cancer screenings, online courses for mental health, massage offers, yoga during lunch break etc.
- Job Bike Leasing
- Attractive discounts on e.g. travel, fashion and technology via our corporate benefits platform

hartmann

Your personal contact:
**Berkay Uysal

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