Technical Writer
vor 6 Monaten
**Job Title**: Technical Writer / Technical Documentation Specialist
**Location**: Germany, Remote
**Company Overview**:
Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.
**It's such an exciting time to join the Canto Team. We have great people here already & We are growing**
**Role Overview**:
Canto is looking for a talented **Technical Writer/ Documentation Specialist** to be a part of our product support team. In this role you will work closely across the business to create meaningful and exciting content for our customers in **German and English.**
**Role Responsibilities - What you will be doing**
- Main contact for our customer-facing knowledge base (Help Center).
- Create new and update existing Help Center articles in German and English.
- Collaborate with Product Management and Product Marketing to create release notes for our DAM solution.
- Create in-app notifications for new releases and scheduled maintenances.
- As active member of the Support department, collaborate with other team members and analyze incoming customer tickets to create or update Help Center articles accordingly.
- Analyze user traffic to optimize the structure and content of our Help Center.
- Support other departments (Implementation, Solution Engineering, Engineering) by creating guides, one-pagers, or by maintaining our API documentation.
- Follow corporate identity guidelines provided by Marketing.
**You are perfect for this role if you have**:
- **Fluent in German and English** with excellent written skills in both languages.
- 2+ years experience in a Technical Documentation or Writing role
- Advanced knowledge of Hardware or Software
- Advanced knowledge of Cloud, SaaS, CDN, API, and other Internet technologies.
- Excellent Documentation Skills
- Independent worker & Team Player.
**What's so great about Canto - Elevate your Journey with Canto**:
**Start-Up Spirit**: Embrace the excitement and flexibility of a growing company.
️ **Hands-On Impact**: Your work directly contributes to our success.
**Learning by Doing**: Our growth plans provide real-time learning.
**Close-Knit Team**: Enjoy a tight-knit, supportive work environment.
**Open Communication**:We value transparency and open dialogue.
- **️** Work-Life Harmony**:We respect the balance between personal and professional life.
**Growth Opportunities**:As we grow, so do opportunities for our team.
**Cultural Exchange**: Learn from diverse colleagues in a global setting.
**_
How We Do It - Our Values:_**
- _
**_We are Customer Obsessed. _**_We make it our mission to understand our customers and their challenges. Through our actions, we make our customers’ work easier. _
**_We Own the Outcome._**_ We set goals based on outcomes that matter, measure our results, and up our game. We are action oriented - changing course when we need to and committing when things go right. _
**_We are Transparent, Curious, and Candid._**_ We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a point of view and have the courage to share it. _
**_We Treat Everyone with Respect and Empathy. Always._**_ We respect each other and have fun. As one global team, we are made better by valuing different perspectives embracing diversity in experience and thought._
- Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance._
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