Team Lead
vor 5 Monaten
Als unser **Team Lead - Retail Business (m/w/d)** bist Du für die fachliche und disziplinarische Führung des Teams „Retail Business“ zuständig und verantwortest die Kundenentwicklung im Bereich Retail Business mit Fokus auf Umsatzsteigerung und Kundenzufriedenheit.
**Deine Aufgaben**
- Fachliche und disziplinarische Führung der untergestellten Mitarbeiter/innen
- Proaktive Bestands
- und Neukundenbetreuung, Kunden-Reviews, Issues Management
- Cross-Selling / Angebotssteuerung bei Vertragsanpassungen
- Management von Kundenverträgen und Abwicklung von Kundenprojekten, d. h. Überwachung, Koordinierung und selbstständige Durchführung der Prozesse Angebot, Bestellung, Bereitstellung
- Kommunikation mit internen Schnittstellenbereichen sowie mit Lieferanten und externen Partnern
- Unterstützung bei Vertragsverhandlungen, insb. bei Produktfragen
- Hilfestellung bei Audits bzw. Kundenanfragen
- Pflege, Dokumentation, Nachverfolgung und Archivierung von Bestandsdokumenten (Kapazitätsplanung) sowie Bereitstellung der Dokumente für nachgelagerte Abteilungen
- Termin
- und Fristenkontrolle, Einhaltung der Abwicklungs
- und Genehmigungsprozesse
- Kundenbetreuung in allen Fragen, speziell Services und Netzwerkdienste
- Reporting und Qualitätsmanagement
- Budgetplanung und Kontrolle
**Dein Profil**
- Studium oder abgeschlossene kaufmännische Berufsausbildung mit entsprechender Berufserfahrung
- Einschlägige Erfahrung in der Kundenbetreuung bzw. Auftragsabwicklung
- Erfahrungen im Bereich Inside Sales, Order Management, Kunden Management sind von Vorteil
- Gute MS-Office Kenntnisse (insbesondere Excel) sowie Erfahrung mit Ticketsystemen
- Sehr gute Englischkenntnisse in Wort und Schrift
- Erfahrungen und Kenntnisse in Personalführung und Sozialkompetenz
- Selbstständige, zuverlässige, effiziente und verantwortungsbewusste Arbeitsweise sowie ausgeprägtes Organisationstalent
- Teamfähigkeit, hohe Einsatzbereitschaft, Belastbarkeit und Flexibilität
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