Café Supervisor

vor 4 Monaten

Berlin, Deutschland Coffee Circle Vollzeit

Hi

We are a coffee roasting company. For 10 years, we set new standards for fair trade and high quality coffee. We are constantly searching for exceptional coffees, even if it means to explore remote areas of the world. We foster direct trade relationships with our partners and pay high prices for high quality coffee. We roast our coffees in Berlin. 1 € per kg we invest in coffee communities around the world to improve the lives of farmers and their families. For many, we open the door to a new world of coffee. On our website and in our Cafés, we guide you to your perfect cup of coffee - from sustainable and delicious beans, curated coffee equipment to brewing guides and authentic stories about your favorite drink.

Join us on our mission

**Your role**:
Your ultimate goal, together with our other Café Supervisor, is to ensure that all our 3 Cafés in Berlin run by 15 Baristas operate smoothly. In particular, the role entails:

- Be responsible of the ordering process, making sure that what’s needed to operate the Cafés is in stock, available and correctly organised (weekly)
- Execute the shift planning (twice a month) as well as approving holidays and finding solutions in case of staff absences (daily)
- Onboard new staff members, following them especially during their first two weeks in the company in order for them to quickly learn how to successfully fulfil the tasks assigned (average: 2 new joiners a month in total)
- Supervise the Cafés and our Baristas by making sure that the required tasks are completed according to standards (daily)
- Be the main point of contact for questions and act as a role model for all baristas by keeping high standards when it comes to customer service, coffee quality, cleanliness, etc. (daily)
- Have 1o1s with the staff to collect and give feedback on their performance (bi-monthly)
- Perform 3 shifts a week (7,5h each shift) on bar
- Report to our Retail Operations Manager and work closely to the other Café Supervisor to make sure that the rotation system between the both of you works successfully

**Your profile**:

- 2+ years experience as Barista, with solid speciality coffee and customer service standards and knowledge
- Availability to work 40h a week on 5 days across the different Cafés as you won’t be assigned to a main one
- Previous leadership experience is a big plus
- Strong organisational skills and ability to prioritise
- Outstanding communication skills, by being able to channel issues, solve conflicts and provide guidance to team members
- Empathetic approach and strong team work skills. We look for Supervisor who are able to gain the teams’ trust by communicating with honesty and kindness
- Punctuality, reliability, and proactive approach
- Affinity to technology and basic knowledge the Microsoft Office/GSuite Package
- Valid work permit and Rote Karte
- At least A2 level in German and fluency in English

**Our offer**:

- One year contract, fixed salary corresponding to 40 weekly working hours. For operational needs you may cover extra shifts which will be compensated on top of your fixed salary
- There are three Coffee Circle Cafés in Berlin, Wedding, Mitte, and Kreuzberg. The work location may vary due to operational needs though we also take your preferences into account
- 25 days of holidays per year based on 5 days work week
- Deutschlandticket (public transport) fully paid after 4 months with us
- Discounts on coffee and equipment and other online voucher platforms
- 6 sessions with a psychological expert fully paid as well as access to fitness app
- Continuous coffee trainings to keep your knowledge up to date
- Check us on Glassdoor, our coffee is as good as our company culture

**Our principles**:

- We do the right things in the right way.
- The enthusiasm we share inspires.
- Learning is our never ending journey.
- Together we cultivate compassion.
- Authenticity is our key to succeed.

**Note**: at Coffee Circle we accept everyone. No matter what's your race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or gender identity - you are awesome as you are and if the job description resonates with you, there's no reason why you should not apply. We are looking forward to getting to know you.

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