Front of House Night Supervisor

vor 2 Wochen

Berlin, Deutschland Generator Hostels Vollzeit

FRONT OF HOUSE NIGHT SUPERVISOR

We are looking for an experienced Night Supervisor who will be responsible for the hostel's night audit processes, while providing exceptional levels of service to all customers during check-in, check-out and throughout their stay. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Night Supervisor for Generator London.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR BERLIN MITTE

Winner of the 2017 Trip Expert Experts' Choice Award. Berlin’s renaissance has made it one of the most appealing cities for artists and musicians, its reputation cemented as a cultural powerhouse where epic party nights aren’t just one-offs. Once you come you won’t want to leave. Generator Berlin Mitte is right in the heart of the city. Formerly two 19th century office buildings, it’s now fused into one arts-focused über hostel. And it’s all within stress-free walking distance of Hackescher Markt, Alexanderplatz and Kunsthaus Tacheles.

For art enthusiasts, the hostel includes a sculptural string installation by French artist Sebastian Preschoux and corridors filled with super-sized signature faces by Thierry Noir. A historic courtyard, vibrant social spaces and a chill-out library make it feel like a real home away from home.

NUTS AND BOLTS OF THE JOB
- As Night Supervisor you are responsible for ensuring that all members of the Night Team endeavour to ensure that the needs of the customer have been met and exceeded at each interaction
- To ensure that your team members are following all specified procedures to audit the shift closing from all front office staff and completing an audit summary for each shift
- Run all Night Audit reports, check all daily audits and report to Accounts, Revenue and Front Office when discrepancies are found
- Reconciling of POS and PMS systems on a nightly basis ensuring that all discrepancies are rectified and reported to management
- Be responsible for all cash handling whilst you are on duty
- Ensure everything is in order for a smooth handover to day team
- To produce accurate and timely reports and correctly handle all cash transactions
- Conscientiously answer questions and assist our guests in the Generator way
- Inform and serve/sell guests what’s available in our café and travel shop
- Assist in keeping the hostel reception area clean and tidy, at all times
- Support security within hostel to ensure our guests are safe and sound
- Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA
- Solutions orientated
- Strong organisational skills with excellent attention to detail
- Ability to work under pressure
- Like getting your hands dirty, wherever, whenever, because you will
- Be an excellent communicator
- Available to work when needed
- Ability to work quickly in a high-pressure & fast paced environment
- You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE
- Experience working within the hospitality/service industry
- Appropriate experience gained in all main tasks

OUR EMPLOYEE BENEFITS
- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations acros

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