Technical Support Specialist
vor 2 Monaten
Starte bei uns in Karlsbad oder Remote als
Mitarbeiter (m/w/d) Technical Support - 2nd-Level
**Das bieten wir**
- Entscheide selbst, wo du arbeiten möchtest. Wir bieten dir einen flexiblen Arbeitsort. Du kannst dein Team im Büro erleben oder vom heimischen Schreibtisch aus am Across-Leben teilnehmen.
- Deine Arbeit passen wir deiner Lebenssituation an - Arbeiten, wenn es notwendig ist, Freiheit wenn du sie brauchst. Dank flexibler Arbeitszeiten kannst du Job und Privatleben gut miteinander verbinden. Wir unterstützen dich dabei, auch spontan Zeit freizuschaufeln, wenn du sie mal brauchst.
- Kein Supportvorgang gleicht dem anderen. Du hast einen großen Freiraum für eigene Ideen, deine Kreativität und selbstständiges Arbeiten.
- Wir bei Across leben eine einzigartige offene Feedbackkultur. In 1:1 Gesprächen, Teammeetings und beim Kaffeeklatsch kann und darf alles besprochen werden.
- Lobkultur und gemeinsame Erfolge zu feiern ist bei uns selbstverständlich.
- Wir planen und wachsen gemeinsam mit DIR. Deine Weiterentwicklung fördern wir gemeinsam und genießen dabei die umfangreichen Angebote des internationalen Volaris-Konzerns.
- Eine offene Bürokultur mit kostenfreiem Kaffee und Getränken, Lounge mit Tischkicker und dem Wald in der Nachbarschaft machen deinen Arbeitsplatz zum Wohlfühlort.
**Deine Aufgaben**
- Du bist Teil unseres Support-Teams.
- Über unser Helpdesk-System analysierst du die eingehenden Fragestellungen unserer Kunden.
- Du gibst unseren Kunden Hilfestellung bei technischen Anwenderfragen und reproduzierst den Anwendungsfall.
- Du unterstützt unsere Kunden bei der Installation und Anwendung unserer Software.
- Du arbeitest eng mit den Bereichen Entwicklung, Qualitätsmanagement und Kundenservice zusammen.
**Das bringst du mit**
- Du bist ein Vollblut Supporter mit starken Nerven, einer ruhigen Art und guter Laune
- Fundiertes IT-Knowhow und idealerweise bereits Berufserfahrung im Software-Umfeld
- Kommunikationsstärke und ein service
- und kundenorientiertes Denken
- Gute Deutsch
- und Englischkenntnisse
Art der Stelle: Vollzeit
Arbeitszeiten:
- 8-Stunden-Schicht
- Bereitschaftsdienst
Leistungen:
- Firmenevents
- Homeoffice-Möglichkeit
- Kostenlose Getränke
- Mitarbeiter-Rabatt
Arbeitsort: Zum Teil im Homeoffice in 76307 Karlsbad
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