Director, Innovation Programs

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by

providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

**Job Purpose**:
The Director Innovation Programs shapes and manages the strategic direction of innovation at DHL with various senior stakeholders in the innovation eco-system and undertakes the development of an overarching program agenda and roadmap (outlining goals and key deliverables / expected impact and establish KPIs to measure outcomes); Thereby she/he leads and oversees a functional PMO team for the Innovation and Commercial Development department. Furthermore she/he leads key select strategic innovation projects at a global level. Finally, she/he manages a portfolio of investments made into select strategic innovation topics and external partnerships.

**Principal Accountabilities**:

- Manage global innovation program agenda
- Support solidification and drive towards a global approach to innovation at DHL
- Jointly shape the strategic direction of innovation at DHL with various stakeholders in the innovation eco-system and undertake the development of an overarching roadmap
- Develop a proposal for a strong pipeline of projects and priorities based on an agreed strategic direction, outline goals and key deliverables / expected impact and establish KPIs to measure outcomes
- Lead alignment of innovation project portfolio and pipeline in close collaboration with regional heads and global head of Trend Research, Marketing, functional heads within the DHL innovation eco-system and the global organization and ensure strong focus on high impact topics with potential to scale (internally and externally)
- Lead select strategic innovation projects globally
- Conduct global stakeholder management
- Lead and oversee functional PMO team for the Innovation and Commercial Development department
- Drive global functional PMO, roadmap development/follow-ups and progress tracking
- Creation and management of communications relating to the Innovation Functions
- Support function heads with (strategy) presentations, discussion papers, executive meetings and general meeting preparation etc. (e.g.., Organize employee engagement activities and events (i.e. set agenda, develop content sessions, document outcomes))
- Facilitation of Senior Management and functional team meetings (Meeting preparation and coordination, scheduling, agenda set-up, documentation of meeting minutes and follow ups, development of overall senior management and functional team presentations)
- Manage portfolio of investments made into select strategic innovation topics and external partnerships - depending on pending corporate decision

**Knowledge, Skills and Experience**
- University degree (10-15 years commercial experience with Bachelor's degree; or 8-12 years with a Master’s degree)
- Management of global programs in similar roles
- Post graduate degree (desirable) in innovation management and consulting background strongly preferred
- Creativity and courage to walk beyond the beaten path
- Advanced project management skills and experience with large-scale projects, including schedule and budget management
- Demonstrate exceptional positive attitude, aptitude to engage and adapt to change, and boundless creativity
- Able to thrive in a collaborative, corporate environment with professional and positive attitude.
- Opinionated, engaged
- Attention to detail; continuous improvement spirit in search of excellence
- Quick learner
- Able to manage a broad set of stakeholders and drive consensus building
- Strong negotiation skills with understanding of the implications of decisions that are made.
- Strong presentation skills with ability to convey messaging to senior management
- Advanced Microsoft Office skills
- Innovation management and consulting background strongly preferred

**Your contact**:
Louis Ziegler will be happy to answer your questions via telephone +49 228 182 47713.

**CONNECTING PEOPLE. IMPROVING LIVES.