Banking Operations Team Lead

vor 4 Wochen

Berlin, Deutschland Holvi Vollzeit

**We small business**

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on - traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance - and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey.

Right now, we’re looking for a **Banking Operations Team Lead** to join our team in **Berlin**. If you want to help us make self-employment a little easier, Holvi is for you.

**Banking Operations at Holvi**

The Banking Operations team is part of our Customer Lifecycle Management function, with a primary focus on managing third-party requests according to existing procedures and to ensure operational efficiency and reliability. As the Team Lead for Banking Operations, the main tasks involve guiding and supporting the team in their daily tasks, ensuring they are equipped with the necessary tools and processes for smooth and efficient operations. Additionally, the Team Lead acts as the process owner for the area, taking responsibility for improving the team's efficiency through initiatives like updated processes, workflows and automation implementations.

**A typical day could see you**:

- **Leading our Banking Operations team** by overseeing day-to-day operations, conducting regular one-on-one sessions, establishing goals, and providing coaching and mentoring
- Acting as a **process owner** for tasks such as seizures, insolvencies and requests from authorities. This includes defining, maintaining and implementing procedures in accordance with compliance policies and standards
- Identifying opportunities for **process improvement and automation** to increase efficiency and effectiveness
- Performing thorough **quality reviews on internal processes** to guarantee alignment with company policies and procedures
- **Creating and maintaining reports and dashboards to monitor **key performance indicators (KPIs) and identify emerging trends
- **Collecting and analysing data** to generate valuable insights and recommendations for informed business decisions
- Facilitating regular meetings and presentations to discuss and **showcase the latest trends and team performance**

**Requirements**:
**This is for you if you**:

- Have **+3 years people leadership experience**, preferably in back-office operations within the financial industry
- Have **in-depth knowledge of banking operation processes in the German market**, such as ZPO, InsO and AO
- Enjoy **leading people and working together** with both operational and technical stakeholders
- Have excellent **communication skills** in German and English, both written and spoken
- Are **detail-oriented, structured **and** love learning new things**:

- Are comfortable with **travelling** 2-4 times / year to the Helsinki office

**It's a plus if you**:

- Have **knowledge of GDPR** and national data protection laws
- Have a **strong understanding of data processing operations**:

- Have **experience** in working with Customer Lifecycle Management such as onboarding, monitoring and offboarding customers

**Think you're a good fit?**

**Benefits**

**You'll get**:

- Employee stock options - Opportunity for equity in Holvi
- Flexible working - Flexible working hours and possibilities for remote working
- Monthly benefit budget which can be used for things such as sports, groceries and public transportation
- Work nice balance - Weekly exercise hour, bi-weekly breakfasts, bi-annual team weeks and more
- The chance to shape this role around what's good for you and Holvi

**Logistics**
- This is a permanent position, reporting to the Head of Customer Lifecycle Management Team
- You’ll be headquartered in our sleek new office in Berlin

**Equal Opportunity Statement**

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

  • Banking Operations Team Lead

    vor 1 Tag

    Berlin, Deutschland Holvi Vollzeit

    **We small business** We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on - traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance - and Holvi was born. Our...

  • Banking Operations Team Lead

    vor 4 Wochen

    Berlin, Deutschland Storm2 Vollzeit

    Join a team passionate about supporting small businesses! We're a digital banking service making finance management easy for self-employed individuals and small businesses.We are seeking a Banking Operations & Claims Team Lead to join us in Berlin. Your responsibilities include:Managing daily banking operationsCoaching and mentoring team membersDefining and...

  • Banking Operations Team Lead

    vor 1 Woche

    Berlin, Deutschland Storm2 Vollzeit

    Join a team passionate about supporting small businesses! We're a digital banking service making finance management easy for self-employed individuals and small businesses.We are seeking a Banking Operations & Claims Team Lead to join us in Berlin. Your responsibilities include:Managing daily banking operationsCoaching and mentoring team membersDefining and...

  • Lead Banking Operations

    vor 1 Woche

    Berlin, Deutschland Klarna Vollzeit

    On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of...

  • Banking Operations People Lead

    vor 1 Monat

    Berlin, Deutschland JPMorgan Chase & Co Vollzeit

    **JOB DESCRIPTION** Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth...

  • Banking Operations People Lead

    vor 1 Monat

    Berlin, Deutschland JPMorgan Chase & Co Vollzeit

    **JOB DESCRIPTION** Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth...

  • Team Leader Operations

    vor 4 Wochen

    Berlin, Deutschland FREE NOW Vollzeit

    **_Location_**_: Berlin (Hybrid model with 3 days in the office)_ FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. We're seeking a seasoned professional to lead our **Driver Services team in Germany & Austria**, revolutionising the way we provide high-quality service to our fleet partners and drivers. As a...

  • Team Lead

    vor 4 Wochen

    Berlin, Deutschland Annapurna Vollzeit

    Team Lead (IT Operations) - Berlin (hybrid working) We have an exciting opportunity for an IT expert to join a growing technology company based in Berlin. The organisation are seeking a skilled individual to lead and mentor a team of IT professionals, ensuring the seamless operation of the company's technology infrastructure and systems.They are looking to...

  • Operations Team Lead

    Vor 4 Tagen

    Berlin-Mitte, Deutschland Helppy Vollzeit

    Join Europe’s next large tech platform in a key position as we're scaling in Germany! We have an exciting opportunity for a driven, hands-on operator with experience in leading a customer service or operations team. We’re looking for a captain to lead and further build Helppy’s Germany Operations Hub in Berlin from 5 persons to a 10+ person...

  • Team Lead Operations

    vor 2 Monaten

    Berlin, Deutschland Wunderpen GmbH Vollzeit

    Wann hattest Du das letzte Mal einen handschriftlichen Brief im Briefkasten? Hast Du Ihn geöffnet? Als B2B-Dienstleister helfen wir Unternehmen, auf diesem Weg ihre Kundenbindung zu erhöhen, indem wir für sie Handschrift-Mailings einfach und authentisch gestalten. Dabei hilft unsere selbst entwickelte Technologie: Ein intelligentes Schreibsystem,...

  • Product Operations Lead

    vor 1 Woche

    Berlin, Deutschland La Fosse Vollzeit

    The Product Operations Lead is responsible for ensuring thatall operational requirements (e.g. the high availability requirements in a KRITIS environment) are fulfilled.As a key member of the programleadership team, the Product Operations Lead reports directlyto the program lead. The role involves contributing to the overall success of the program by...

  • Product Operations Lead

    vor 1 Monat

    Berlin, Deutschland La Fosse Vollzeit

    The Product Operations Lead is responsible for ensuring thatall operational requirements (e.g. the high availability requirements in a KRITIS environment) are fulfilled.As a key member of the programleadership team, the Product Operations Lead reports directlyto the program lead. The role involves contributing to the overall success of the program by...

  • People Operations Team Lead

    Vor 3 Tagen

    Berlin, Deutschland N26 Vollzeit

    **About the opportunity** The Global People Operations team, classically known as HR, strives to create and deliver the best possible and seamless employee experience across the entire employee lifecycle. Leading with care and empathy, we strive to develop efficient and simple people processes and systems to focus on the things that matter the most: Our...

  • Banking Expert in Banking Operations

    vor 2 Wochen

    Berlin, Deutschland Avaloq Vollzeit

    Unternehmensbeschreibung **Die Zukunft gestalten. Gemeinsam.** Avaloq ist ein werteorientiertes, dynamisches Finanzdienstleistungsunternehmen. Wir setzen alles daran, die Banktechnologie von morgen zu entwickeln. Stellenbeschreibung **Dein Team** Als Banking Expert bist du Teil der Global Banking Operations Division (GBO) von Avaloq. Mit unseren...

  • Banking Expert in Banking Operations

    vor 2 Wochen

    Berlin, Deutschland Avaloq Vollzeit

    Company Description **Writing the future. Together.** Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. **Job Description**: **Your team** As a banking expert you will be part of Avaloq’s global banking operations division (GBO). With our services we are...

  • Afc Operations Team Lead

    vor 3 Wochen

    Berlin, Deutschland N26 Vollzeit

    **About the opportunity**: We are looking for a dynamic Team Lead to join our AFC Operations Department to ensure compliance with applicable regulations and relevant company policies related to Anti-Financial Crime. Our target in AFC is to lead and shape the industry by creating a culture of compliance within N26 that authorities, customers and stakeholders...

  • Division Lead

    vor 2 Monaten

    Berlin, Deutschland JPMorgan Chase & Co Vollzeit

    **JOB DESCRIPTION** Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth...

  • Team Lead Operations

    vor 1 Monat

    Berlin, Deutschland AUTO1 Group Vollzeit

    UnternehmensbeschreibungFür unsere offene Stelle als Team Lead Operations (d/m/w) suchen wir dich! Starte im Branch Operations Team, welches für die Steuerung der Filialen und die Verbesserung der Prozesse unseres WKDA Purchasing Departments verantwortlich ist. Als WKDA mit über 400...

  • Team Lead Operations

    vor 3 Wochen

    Berlin, Deutschland wirkaufendeinauto.de Vollzeit

    Für unsere offene Stelle als Team Lead Operations (d/m/w) suchen wir dich! Starte im Branch Operations Team, welches für die Steuerung der Filialen und die Verbesserung der Prozesse unseres WKDA Purchasing Departments verantwortlich ist. Als WKDA mit über 400 Filialen in 10 europäischen Ländern sind wir Teil der AUTO1 Gruppe, Europas führender...

  • Team Lead Afc Operations

    Vor 7 Tagen

    Berlin, Deutschland N26 GmbH Vollzeit

    We are looking for a dynamic Team Lead to join our AFC Operations Department to ensure compliance with applicable regulations and relevant company policies related to Anti-Financial Crime. Our target in AFC is to lead and shape the industry by creating a culture of compliance within N26 that authorities, customers and stakeholders can trust. This role is...