Kundenberatung Customer Care
vor 7 Monaten
Join the ride
Wir erweitern unsere Flotte, daher suchen wir Dich zur Verstärkung unseres Customer-Care-Teams für die
Kundenberatung Customer Care (w/m/d/x)
Deine Aufgaben
- Du bist die erste Kontaktstelle für alle bei uns eintreffenden Fragen zu unseren Serviceleistungen
- Du hilfst dabei, aus verzwickten Situationen herauszukommen, indem du rund um die Themen: laufende Miete, unsere Fahrzeuge, Funktionen der App und Zahlungsoptionen betreust
- Du nimmst Anfragen per Telefon, Chat und E-Mail in unserem Service Center im Schichtdienst entgegen und löst diese schnellstmöglich
- Du weißt blitzschnell bei Meldungen zu Funktionsstörungen an der App oder den Fahrzeugen, worum es geht und solltest in der Lage sein, die wichtigsten Informationen herauszufiltern, um diese in die richtigen Kommunikationskanäle weiterzuleiten
- Du unterstützt uns bei der Sachbearbeitung sowie der Kommunikation mit externen Körperschaften (z. B.: Behörden, Inkassofirmen oder Versicherungen)
Deine Stärken
- Du besitzt eine gute Konfliktlösungskompetenz und es macht dir Spaß, beratend zur Seite zu stehen
- Du bist kommunikativ und bringst herausragende Umgangsformen mit
- Du kennst dich idealerweise mit der Anwendung eines digitale Ticketing-Systems aus
- Du bringst verhandlungssichere Deutschkenntnisse & sehr gutes Englisch in Wort und Schrift mit - jede weitere Sprache (präferiert Französisch oder Niederländisch) ist ein absolutes Plus
- Du hast viel Spaß bei der Arbeit und ein hohes Maß an Teamgeist und mit viel positiver Stimmung hältst du den Fun Factor in unserem Team konstant
Warum MILES?
- Es erwartet dich ein monatliches Bruttogehalt in Höhe von 2.370,00 € brutto. Zusätzlich erhältst du monatliche performanceorientierte Boni sowie Zuschläge für Nacht-, Sonn
- und Feiertagsschichten.
- Unsere Schichtplanung wird vier Wochen vorab festgelegt. So ist es für dich konkret und planbar.
- Für dich besteht zudem die Flexibilität auch mal aus dem Homeoffice zu arbeiten.
- Unsere Vision lautet: MAKE EVERY DRIVEN MILE A SHARED MILE. Wir arbeiten täglich daran, diese Vision zu verwirklichen und jede: r trägt ein Stückchen dazu bei.
- Wir verfolgen alle das gleiche Ziel: MILES groß und erfolgreich zu machen und diesen Spirit spürst du bei uns ab Sekunde eins.
- Wir lieben unsere Brand: Bei uns sind MILES Goodies gern gesehene Accessoires
- Du wirst schnell merken, was "High Impact" bei uns bedeutet: Du kannst schnell viel Verantwortung übernehmen, deine Ideen einbringen und die Offenheit von einem tollen Team genießen. Du kannst Prozesse kritisch hinterfragen und so dazu beitragen MILES Stück für Stück nach vorne zu bringen und dich weiterzuentwickeln
- Daten sind unsere Quelle der Wahrheit: Wir arbeiten zahlen-, daten
- und faktenbasiert. So treffen wir unsere Entscheidungen und schenken allen Mitarbeitenden Transparenz über unseren Status quo und unsere Entwicklungsziele
- Wir sind Carsharing mit extra viel. Bei MILES wird ein Teil des Umsatzes in regionale und soziale Projekte investiert, da wir uns für das Wohlergehen unserer Gesellschaft und Umwelt aktiv einsetzen #milescharity
- Feedback und Weiterentwicklung: Unser interner Blog enthält viel Inspiration zu verschiedensten Themen. Unser HR und Leadership Team unterstützen dich dabei, dich selbst, deine Kompetenzen und deine Stärken weiterzuentwickeln.
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Customer Care Specialist Bicycles
Vor 3 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a designer and manufacturer of bicycles and related products. They believe the bicycle can be a simple solution to many of the world’s most complex problems, and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. **About the role**: Customer Care...
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Customer Service Fragrance and Body Care
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...
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Customer Service Car Subscription Lease
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitWith their new sales concept - Car Subscription Lease - our client is a trendsetter and one of the leaders when it comes to inspiring new customers for their own brand world. For a monthly rate, customers always drive a current vehicle, selected from a pre-booked package: on request, the vehicle can be changed: a station wagon for holidays, a SUV for the...
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Berlin, Berlin, Deutschland Workstation Customer Care VollzeitOverviewWorkstation Customer Care is a dynamic team dedicated to delivering exceptional customer experiences.We are seeking a skilled Customer Service Representative Banking Specialist to join our team and provide top-notch support to our clients.
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Customer Service Fleet Management
Vor 7 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is the division of a car bank, which deals exclusively with the care of larger corporate customers. First and foremost, this involves caring for the leased vehicles of field staff and executives. For the newly developed markets we require customer support staff speaking either of the following languages: Polish or Norwegian. Often communication...
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Customer Support
Vor 7 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a manufacturer of sportive cars. Due to the wide selection of different accessories the drivers have plenty of opportunities to equip their car individually and adapt it perfectly to their needs and lifestyle. Besides the printed catalogues drivers might have received when buying their car they often use the online shop to search for suitable...
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Customer Service Representative
vor 1 Monat
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a skilled Customer Service Representative to join our team at Workstation Customer Care. In this role, you will be responsible for providing exceptional customer service and support to our clients.As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their online shopping...
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Customer Service Dutch Streaming Platform
vor 2 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
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Customer Service Motorhome Rental
Vor 7 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is not a traditional motorhome rental company. They don’t own a fleet of campers. Instead, they connect RV enthusiasts with everyday RV owners who want to rent out their vehicles. They help owners make money by renting their underused RVs to people who want to experience the RV life without the expense and commitment of full-time ownership. If...
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Customer Service Motorhome Rental
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur client is not a traditional motorhome rental company. They don’t own a fleet of campers. Instead, they connect RV enthusiasts with everyday RV owners who want to rent out their vehicles. They help owners make money by renting their underused RVs to people who want to experience the RV life without the expense and commitment of full-time ownership. If...
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Customer Service Dutch Streaming Platform
vor 8 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
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Customer Service Agent Fashion Industry
vor 9 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client s Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! The job as CUSTOMER SERVICE AGENT (M/F/d) comes with a lot of your own responsibilities and lots of fun. Your main task will be to offer the best customer service which...
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Customer Service Agent Fashion Industry
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur client s Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! The job as CUSTOMER SERVICE AGENT (M/F/d) comes with a lot of your own responsibilities and lots of fun. Your main task will be to offer the best customer service which...
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B2b Customer Care
vor 9 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is active in the logistics industry, with focus on transport and warehousing. The euro-pallet serves as a central mean of transport. The commercial department is, inter alia, responsible for documenting and managing the inventory of euro-pallets in the various warehouses and with customers. To expand the existing team, we are looking for you...
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B2b Customer Care
vor 20 Stunden
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is active in the logistics industry, with focus on transport and warehousing. The euro-pallet serves as a central mean of transport. The commercial department is, inter alia, responsible for documenting and managing the inventory of euro-pallets in the various warehouses and with customers. To expand the existing team, we are looking for you...
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Customer Support Communication Techniques
Vor 5 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitWhat opportunities are there for you (M/F/d)? The Customer Support Team is primarily there for the customer's learning phase. Customer support begins at the point when the company decides to use our client's product. In Customer Support, you will support the customer in becoming familiar with the product and in starting the first activities. What would be...
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Customer Service Dutch Streaming Platform HOMEOFFICE
vor 3 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
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Customer Service Dutch Streaming Platform HOMEOFFICE
vor 3 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
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Customer Care Electronic Devices
Vor 4 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...
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Customer Care Electronic Devices
vor 9 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...