Remote Endpoint Infrastructure Problem Solver

vor 4 Wochen

Berlin, Deutschland Truvity Vollzeit

Company Description

We’ve worked in the FinTech/RegTech/LegalTech for over seven years, testing and using new technologies and the latest innovations. During this time, we noticed that the World would be more digital and remote. EU has new regulations on electronic identification and trust services for all electronic transactions. By September 2023, it will become mandatory in the EU - to provide Digital Wallets to all citizens.

We build the **first-ever API platform** using Self-Sovereign Identity (SSI) protocols for Digital Identity Management: corporate and transactional identity solutions, corporate governance, KYC, KYB, AML, GDPR and other frameworks. We solve regtech, compliance and cybersecurity issues via decentralised identity technologies, providing Online Trust and Security.

**Job Description**:
WHAT YOU ARE GOING TO DO:

- Provide second-line support via Zendesk for a group of companies (about ten companies with their infrastructure, more than 50 domains);
- Solve business and technical tasks by working on hardware/software requirements, deployment, testing, upgrades;
- Troubleshoot system functional and operational issues;
- Maintain and optimize infrastructure needs;
- Support JML procedure for all companies in the group;
- Create and maintain technical documentation;
- Read and use best practices in your work.

We are looking for someone unafraid of challenges and who is always ready to read the documentation of new systems and make some tests. We are a rapidly growing company, and our IT infrastructure landscape constantly changes after business needs.

There are some examples of real tasks:

- 2-way integration between Zendesk and Slack for custom tickets;
- migration of all infra from one domain to another;
- migration for the website hosted in Weblow from Mailchimp to Hubspot;
- creating Nifty forms for recruiting requests and using tasks automation.

**Qualifications**:
WHO WE ARE LOOKING FOR:

- 3+ year experience in technical troubleshooting (hardware, software, networking);
- Hands-on experience with Windows/macOS/Linux environments, networking experience required;
- System administration knowledge of the Microsoft environment (Azure, O365, Intune, GPO, security) at the level of AZ-104, AZ-500, MD-101 and MS-101;
- Network knowledge at the level of CCNA;
- General knowledge of the AWS environment;
- Strong written and verbal communications skills in English, including technical writing skills;
- Good organizational skills and the ability to work responsibly with or without direct supervision;
- Time-zone: CET+-3 hours.

Additional Information
- We have successfully proved that our product is (and will be) required worldwide
- Work directly with an experienced start-up team in a very hot industry
- Work on the cutting-edge of technology
- Challenging projects with enough possibilities for personal development
- Flexible hours to give you freedom and increase the productivity
- Working in a team of the most senior developers with high standards and looking out for the most efficient solutions
- Learning environment and budget, the best place for self-realization and growth.
- Top-notch work equipment
- Vacation and holidays in accordance with your country of residence
- Competitive salary
- Be a part of the international team of outstanding talents
- Remote work.

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