Customer Solutions Architect
vor 2 Wochen
The Customer Solutions Architect role is a unique opportunity to join a new team within CX as the customer advocate to represent the services aspect of the overall Cisco solution. The Customer Solutions Architects will focus on large and transformational opportunities.
In close partnership with sales, you will utilize your unique professional services, industry vertical, and technology expertise to lead the shaping of new business opportunities and designing tailored service solutions. Complementing our products, you play a vital role by creating the best value service mix and outcomes for our customers.
**_What You'll Do _**
- Hunt for deals, aligning activities with Service Sales teams for Cisco's Lifecycle selling and transformational opportunities
- Influence the shaping of future solutions by contributing to the architecture used across multiple products or systems
- Co-lead the pre-sales solution architecture and introduce the overall technical vision for a particular solution to stakeholders
- Lead CX RFP/RFIs for your selected accounts
- Build, evaluate and implement plans and design proposals for high impact solutions; consider key factors such as their long-term effectiveness (service delivery and cost), practicality, technical limitations and criticality
- Demonstrate a cross-architecture approach in solutions development with mid to high level technical expertise to create journey maps and multi-year roadmaps
- Focus on pre-sales architecture activities and ensuring a follow-thru with post-sales architects; Become the bridge to ensure the scoped solution is delivered
**Who You'll Work With**
In this role you will have the opportunity to collaborate across multiple functions; including working with Sales team, CX CTO and our Deal Acceleration Team to progress opportunities to closure with mínimal friction. You will work with internal/external partners, including ecosystem partners, to help ensure comprehensive and scalable technology implementations can be realized.
**What You Need**
- Consultative selling experience via designs, blueprints, architecture frameworks, systems or products (the solutions) and aligning them to the customer's desired business outcomes
- Knowledge of Professional Services business with Delivery background working with strategic customers. Industry specific expertise for contextualizing solutions to the vertical.
- Excellent executive level communication and presentation skills to simplify conveying the value of underlying sophisticated solutions.
- Fluency in German.
**Preferred Requirements are**:
- Be able to work and follow Agile methodology.
- Basic Knowledge of DevOps processes and open source tools, such as Git, CI/CD, Ansible, Terraform, Kubernetes etc.
- At least one CCNP certification or one industry certification
- ONEx Technology Blue Belt or similar technical certification or equivalent skills
- Direct customer pre-sales experience or previous Cisco BD experience.
**Why Cisco**
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their businesses, AND we are a hardware company, a software company, and a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box
Cisco is at the vanguard of impact: delivering our technology in meaningful ways allowing people to live more fulfilling and richer lives. It's why we exist. We are a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us
U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of t
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