Customer Support Specialist

vor 2 Wochen

Munich, Deutschland ClimatePartner GmbH Vollzeit

**What you will do**:
Be The Change Join us in helping companies of all sizes and industries take their own climate action today. We are dedicated to working as a team towards our common goal: Improving Lives.
You will actively shape a new market and help to build up our customer service team in Munich.
- You will play an important role in supporting our customers in all matters relating to cooperation in climate protection. With your knowledge of our automated solutions, CO2 balancing and internal processes, you will bring them clarity and orientation.
- You actively contribute to the further development of our services and tools, as part of our dedicated teams
- You use and expand the existing knowledge database to answer customer enquiries accurately and quickly.
- You always keep track of customer data and communication with the help of our CRM system
- As the responsible contact person, you are largely responsible for the preparation and annual renewal of our customers' CO2 balances.
- You are an all-rounder and gain exciting insights into our company. In constant exchange with the customer management as well as the sales, marketing and product departments, you stay up to date and actively contribute to our joint success story.

**Who you are**:

- You are curious, flexible and think analytically. You are characterised by your proactive, solution-oriented way of working. You are empathetic in dealing with customers and internal contacts. Your working style is independent, communicative, efficient and well-structured.
- You are ready for a steep learning curve to become productive in a few weeks with the help of your colleagues and mentors.
- You have work experience in customer service, technical support, customer success, call centre or service desk - we are open to all training professions and fields of study.
- You have very good communication skills and can formulate complex information clearly and comprehensibly in both German and English.

**How to apply**:

- your latest CV
- a cover letter

Have any questions? Feel free to contact

**About us**:
ClimatePartner supports companies in climate action: With our solution combining software and consulting, we support our clients in making a contribution to climate action and anchoring it in their strategy. Companies calculate carbon footprints for them or their products, set reduction targets, implement reductions, finance climate projects and are supported by ClimatePartner through to the communication of their climate action commitment. These five steps can be transparently tracked with the label ClimatePartner certified and the corresponding climate-ID page. Where these requirements cannot yet be met, we provide the opportunity to contribute to financing climate projects. This commitment can be demonstrated via the Financial climate contribution label as well as ClimatePartner’s established ID tracking.
As we want to take climate action to a new level, we develop high-quality, certified climate projects with our ClimatePartner Impact business division. In addition to the positive effects on the climate, these and the other projects from the ClimatePartner portfolio provide additional benefits for the local communities, guided by the UN’s Sustainable Development Goals.
ClimatePartner was founded in Munich in 2006. Our more than 500 employees in Barcelona, Berlin, Boston, Essen, Frankfurt, London, Milan, Munich (HQ), Paris, Stockholm, The Hague, Vienna, and Zurich support more than 6,000 companies from over 60 countries.

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