Adventure Sales Specialist

**Adventure Sales Specialist**

**_Saarbrucken, Germany_**

Are you an adventure-loving Sales specialist passionate about the outdoors and active travel? Do you enjoy being a part of someone’s journey to discover something new? Do you thrive on achieving your own goals and targets? If so, the role of Adventure Sales Specialist at AbenteuerWege is a fantastic way to fulfill your passion and progress your career in active, adventure travel

We are looking for someone who shares our values to complement our Sales team. You'll create impact by bringing amazing ‘AWmomente**’** to more customers by helping them find their perfect self-guided walking adventure.

Reporting to our Germany Sales Manager, you will have the opportunity to become a destination specialist and experience what we offer our customers to support your success within the business.

**About **AbenteuerWege**

AbenteuerWege is proudly part of Macs Adventure, an adventure tour operator on a mission to be the leading global brand in self-guided, active travel. Welcoming over 30,000 customers on over 600 walking and cycling trips to destinations around the world, we employ over 180 people across the UK, US and Germany who share our purpose to **lead, advocate & enable self-guided, active travel as a positive force for people and planet.**

**Our Culture**

We’re an adventurous business with an ambitious vision. Our aim is to double the size of the business by 2027. We want to do this the right way and have set ourselves another important goal of achieving BCorp status within the next year.

Our culture reflects these ambitions. We’re a fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs and join us on our journey. It’s not the easy route, we’re looking for people who enjoy challenges, love learning and want to make an impact and relate to our core values;
- **Love the journey**: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem
- **Take a different path**: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?
- **Tread thoughtfully**: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.
- **Go the extra mile**: We know that creating a perfect #MacsMoment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability - it’s yours, not someone else’s, problem. We step up and help our team mates when they need us.

**What you’ll do;**

**_ Adventure Sales _**
- Following up on warm enquiries within the expected time frame.
- Building rapport and understanding the needs of your customers.
- Preparing quotes to ensure they meet the needs of the customers.
- Following up on and converting quotes to bookings.
- Achieve and exceed personal and team targets without compromising the customer journey.
- Provide in-depth knowledge of AbenteuerWege tours to prospective customers.
- Use sales technology such as a CRM and Zendesk efficiently. Collaborate with other departments to ensure seamless delivery of trips for customers.
- **_Managing customer needs_**
- Working with our internal operations team and our suppliers to ensure that the customer’s trip is arranged to perfectly meet their needs.
- Supporting customers with all pre, during and post trip questions, amendments, and challenges.
- Connecting with your customers pre and post trip to ensure expectations are managed; to ensure feedback is gained in a timely manner, to discover any issues and drive continuous product improvement.

**_Teamwork_**
- Be an active positive member of the team.
- Actively support your colleagues and be there for them.
- Contribute and participate in team calls and meetings.

**What you’ll bring**;**
- Experience in a target driven Sales role.
- A desire to deliver high end customer service.
- A keen interest in travel and passion for learning about new destinations.
- Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude.
- Able to self-organise and manage competing priorities.
- A strong team player, you understand the importance of collaboration and support your colleagues and the company in ach