Clubhouse Assistant Munich

Vor 6 Tagen

Munich, Deutschland Rapha Vollzeit

Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.

Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.

The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.

**THE ROLE**:

- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values - Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment

**THE CANDIDATE**:

- A passion for delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Strong people skills - a good communicator, approachable and engaging
- Ability to prioritise and demonstrate initiative
- Passionate about Rapha
- Ability to be flexible and agile to meet business needs
- An appreciation and an interest in cycling and/or active sports
- An interest in coffee/barista training would also be an advantage

**Clubhouse Assistant (M/W/D) in Teilzeit**

Das Radfahren zur beliebtesten Aktivität der Welt zu machen. Dies ist die Leitmission, die alles bestimmt, was wir bei Rapha tun. Seit 2004 ist es unser Ziel, die unvergleichliche Schönheit des Radsports zu feiern. Die Rapha Clubhouses sind die inspirierenden Drehscheiben unserer Gemeinschaft, ansässig an den lebendigsten Fahrradstädten der Welt. Zu jedem Clubhouse gehört eine Verkaufsfläche mit den aktuellen Produkten von Rapha, ein Café mit leckeren Speisen und Kaffeespezialitäten und ein Programm mit Live-Radsport, Ausfahrten und Events.

Für das Rapha Clubhouse in München suchen wir ab sofort einen Clubhouse Assistant (M/W/D) in Vollzeit (40 Std. pro Woche). Als erster Ansprechpartner für unsere Kunden solltest du idealerweise folgende Fähigkeiten und Eigenschaften einbringen:
**Anforderungen**
- Solide kommunikative und zwischenmenschliche Fähigkeiten
- Fokus auf Kundenservice
- Freundliche, hilfsbereite, selbstbewusste und engagierte Persönlichkeit
- Gute bis sehr gute Englischkenntnisse
- Grundlegendes Verständnis der Verkaufsprinzipien und Kundendienstpraktiken
- Grundlegende Administrationsfähigkeiten
- Begeisterung am Radsport und/oder Aktivsport

**Aufgaben**
- Kunden empfangen und begrüßen
- Sicherstellen eines hohen Maßes an Kundenzufriedenheit durch exzellente Vermittlung und Empfehlung der Rapha Produktphilosophie
- Ermittlung der Kundenbedürfnisse und -wünsche durch pro-aktive Ansprache
- Sich stets über die genaue Beschreibung der Produkteigenschaften sowie deren Vorteile auf dem Laufenden halten Beibehalten des herausragenden Geschäftszustands und der visuellen Merchandising-Standards
- Verwaltung von Abläufen rund um den Point of Sale
- Unterstützung bei der Annahme neuer Sendungen
- Aktive Beteiligung an der Schaffung einer inspirierenden Arbeitsumgebung in der sich die Kultur des Radsports weiterentwickeln kann
- Unterstützung bei der Planung und Umsetzung der Clubhouse Rides sowie anderer Events
- Befolgung aller Unternehmensrichtlinien und -verfahren

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