Service-desk Agent with German and English

vor 5 Monaten

Waiblingen, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

You support us in providing excellent service in Germany. At the Waiblingen (Stuttgart) location, you ensure wow effects for your users as part of first level support.
- Germany - Waiblingen
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Company events- Extensive paid training- Flat hierarchies- International environment- Job with purpose- Mentor program- Staff discounts**Your skills**:

- Fluent in both German and English (min B2)
- Strong communication skills
- Quick and effective problem solving skills
- Experience in Helpdesk/ Service Desk environment would be an asset
- Passion for IT

**Your Tasks**:
Hemmersbach is one of the fastest growing companies. We provide IT services in the most unusual places - whether on an oil rig, in the desert or in the Arctic. You support us in providing excellent service in Germany. At the Waiblingen (Stuttgart) location, you ensure wow effects for your users as part of first level support. Your passion for technology is reflected in every ticket that you can successfully and happily close:

- You provide IT support as the first level of contact with customers
- Analyse the issue & put correct resolution in place
- You will escalate more difficult issues to 2nd level teams
- You will follow knowledge base articles and update them with new findings

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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