Special Services Representative
vor 2 Monaten
**Position Summary**:
Für das Special Services Team München suchen wir zum nächstmöglichen Zeitpunkt eine/einen
**Special Services Representative (m/w/d)**
**Ihre Aufgaben**:
- Sicherstellen der Umsatz
- und Profitabilitätsziele gemäß Quartalszielplanung bzw. Review Vereinbarungen
- Umsetzung der zentral vorgegebenen Operations
- und Vertriebsprozesse
- Pflege des Kontakts zu Bestandskunden
- Sicherstellen der Kundenzufriedenheit durch Erkennen von Bedürfnissen, Erarbeitung von Lösungen und logistischen Konzepten unter Berücksichtigung von internen und externen Ressourcen
- Gewährleistung einer höchstmöglichen Servicequalität im In
- und Ausland entsprechend den Vorgaben innerhalb der TNT-Organisation u.a. durch das Einwirken auf Vertragspartner im In
- und Ausland
- Sicherstellen von Angebotsabgaben innerhalb des mit dem Kunden vereinbarten Zeitrahmens
- Sicherstellen einer systematischen Dokumentation und finalen Klärung sämtlicher Queries
- Regelmäßige Auswertung der Umsatz
- und Kundendaten
- Bearbeitung von Projekten
- Großkundenbetreuung
**Ihr Qualifikationsprofil**:
- Kenntnisse von Spedition / KEP / Logistik - abgeschlossene speditionelle / kaufmännische Ausbildung
- Erfahrung im Verkauf und der Abwicklung von individuellen Kundenlösungen
- Erfahrung im KEP-Markt und / oder in der Logistikbranche
- Gute Englischkenntnisse in Wort und Schrift
- Sicherer Umgang mit IT-Systemen, MS-Office und SAP
- Wirtschaftliches, kostenbewusstes sowie kundenorientiertes Denken und Handeln
- Teamfähigkeit, Engagement und Belastbarkeit
- Hohe Einsatzbereitschaft
- selbstständige sowie strukturierte Arbeitsweise
**Lokale Eingruppierung**: Flächentarif Spedition, Transport und Logistikgewerbe Bayern, Gruppe G3
**Qualifications**:
**Language**: German: Writing, Reading, Comprehension
English: Writing, Speaking, Reading, Comprehension
**Additional Information**
**Posting Date**: 29-August-2023
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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