Global Aftermarket Director

vor 3 Monaten


Hannover, Deutschland Envipco Vollzeit

**Responsibilities**:
**Aftermarket**
- Direct responsibility for our Service Support Team, functional responsibility of Field Service technicians, ensuring effective planning and resource allocation
- Responsible for delivering a first-class service to exceed the expectations of our customers while ensuring efficiency and added value
- In alignment with Service Support functions, ensures that the Country deploys a customer-centric and efficient installation and servicing model
- Driving continuous service productivity improvement activities in the overall Field and Support Services provided by Envipco
- In charge of executing a pricing strategy for Aftermarket solutions (services, spare parts/kits, etc.) to optimize business profitability and maximize profit margins.
- Ensuring spare parts for service delivery are provided, optimizing cost, stock is maintained at defined level
- Define a comprehensive repair and remanufacturing strategy and determine the necessary operational footprint that align with business objectives and goals
- Ensuring that all Field Service team members are certified in line with global certification and local regulations
- Responsible to ensure the efficiency of the complete Field and Support Service workforce
- Provide technical and Project Management resources to new market introduction projects, while establishing and training local resources.
- Builds a comprehensive partnership with Engineering, Sales and Country, Finance and Operations throughout their area of responsibility and facilitates collaboration between Sales and Service teams, thus contributing to a positive customer experience
- Develop RVM University in collaboration with Engineering, HR and local teams;
- Define warranty process and implement it in conjunction with Sales, Finance, Operations and Country team
- Define and implement the Escalation process and RACI in alignment with SLAs
- Responsible for implementing global processes and tools in Service area including exploring and guiding extensions to remote/ IoT diagnostics, maintenance and support services
- Introducing and maintaining the Microsoft Dynamics FSM/Field service management system, ensure proper data collection for any service incident

**Investments**
- Responsible for developing the investment roadmap to ensure the Country meets its operational requirements, creates a world-class working environment and provides a market-leading service offering
- Investments are approved annually as part of the budget cycle and are to comply with the appropriate authorization guidelines and Group-related processes.

**Purchase**
- Whenever possible, all relevant purchasing decisions, such as Service vehicles, Test equipment and workshop equipment should rest with Envipco Global Purchasing. When this is not possible, purchasing decisions should conform with regional/local best practices in accordance with Group Purchasing policies/guidelines.

**Organizational development**
- Creates a pool of both efficient and succession-ready employees to facilitate operational and growth targets.
- Responsible for developing teams of highly-skilled service staff at the region as in the country
- Responsible for ensuring that team meets or exceeds appropriate service training and educational levels across the service organization
- You have minimum 10 years of experience in relevant roles in Technical Service environments
- University degree in Electrical Engineering / Mechanical Engineering
- Proven history in managing, leading, resource planning and motivating teams and individuals
- Experience dealing with customer complaints and escalation processes.
- Good communication capability, organizational capability, presentation capability
- Project Management and organizational skills
- You have a strong drive to achieve results, combined with stamina and a can-do attitude

**This awaits you**:

- A high degree of freedom.
- An opportunity to help building and become part of a fast-growing global company.
- Become part of a solution minded team.
- A varied job in an equally experienced, qualified, and committed team.
- Independent working method with lot of personal responsibility and freedom.
- Flat hierarchies in a modern corporate structure, exposure to senior leadership.
- Attractive and performance-oriented compensation.



  • Hannover, Deutschland Marel Vollzeit

    **Do you know how it feels to be truly invaluable? Our people do.** Leading the Global Field Service team, the role of the **Global Field Service Director** is to work with Industry and Regional Service leaders to ensure the implementation of a globally unified way of working for the Field Service Engineer workforce. Responsibilities include development,...

  • Site Director

    vor 1 Woche


    Hannover, Niedersachsen, Deutschland Sonatec Global Recruitment Vollzeit

    About the RoleSonatec Global Recruitment is proud to partner with a leading international Chemical Manufacturing company in their search for a highly skilled Site Director.This is a unique opportunity to lead a team and drive manufacturing excellence in a dynamic and fast-paced environment.Key ResponsibilitiesOversee all aspects of plant operations,...

  • Site Director

    vor 1 Woche


    Hannover, Niedersachsen, Deutschland Sonatec Global Recruitment Vollzeit

    About the RoleSonatec Global Recruitment is proud to partner with a leading international Chemical Manufacturing company in their search for a highly skilled Site Director.This is a unique opportunity to lead a team and drive manufacturing excellence in a dynamic and fast-paced environment.Key ResponsibilitiesOversee all aspects of plant operations,...

  • Site Director

    vor 2 Wochen


    Hannover, Niedersachsen, Deutschland Sonatec Global Recruitment Vollzeit

    About the Role:Sonatec Global Recruitment is proud to partner with a leading international Chemical Manufacturing company in their search for a highly skilled Site Director. This is an exceptional opportunity for a seasoned professional to join a dynamic team and drive success in a fast-paced industry.Key Responsibilities:Oversee all aspects of plant...

  • Site Director

    vor 2 Wochen


    Hannover, Niedersachsen, Deutschland Sonatec Global Recruitment Vollzeit

    About the Role:Sonatec Global Recruitment is proud to partner with a leading international Chemical Manufacturing company in their search for a highly skilled Site Director. This is an exceptional opportunity for a seasoned professional to join a dynamic team and drive success in a fast-paced industry.Key Responsibilities:Oversee all aspects of plant...

  • Site Director

    vor 3 Wochen


    Hannover, Niedersachsen, Deutschland Sonatec Global Recruitment Vollzeit

    Job Summary:Sonatec Global Recruitment is seeking a highly experienced Site Director for a leading international Chemical Manufacturing company. As a key member of the Senior Management Team, you will be responsible for overseeing all aspects of plant operations, including production, quality control, maintenance, and safety.Key Responsibilities:Leadership...


  • Hannover, Niedersachsen, Deutschland Sonova Vollzeit

    Job Title: Director Global Supply Planning CHBAbout the RoleWe are seeking a highly experienced and skilled Director of Global Supply Planning to join our team at Sonova. As a key member of our leadership team, you will be responsible for developing and implementing global supply chain strategies that drive business growth and profitability.Key...


  • Hannover, Niedersachsen, Deutschland Sonova Vollzeit

    Job Title: Director Global Supply Planning CHBAbout the RoleWe are seeking a highly experienced and skilled Director of Global Supply Planning to join our team at Sonova. As a key member of our leadership team, you will be responsible for developing and implementing global supply chain strategies that drive business growth and profitability.Key...


  • Hannover, Niedersachsen, Deutschland Sonova Vollzeit

    About the RoleWe are seeking a highly experienced and strategic Global Supply Chain Director to join our team at Sonova. As a key member of our leadership team, you will be responsible for driving the development and implementation of our global supply chain strategy, ensuring seamless execution and continuous improvement.Key ResponsibilitiesDevelop and...


  • Hannover, Niedersachsen, Deutschland Sonova Vollzeit

    About the RoleWe are seeking a highly experienced and strategic Global Supply Chain Director to join our team at Sonova. As a key member of our leadership team, you will be responsible for driving the development and implementation of our global supply chain strategy, ensuring seamless execution and continuous improvement.Key ResponsibilitiesDevelop and...


  • Hannover, Niedersachsen, Deutschland Sonova Vollzeit

    About the RoleWe are seeking a highly experienced and skilled Director of Global Supply Chain Operations to join our team at Sonova. As a key member of our leadership team, you will be responsible for driving the development and implementation of our global supply chain strategy.Key ResponsibilitiesDevelop and implement a global supply chain strategy that...

  • Site Director

    Vor 4 Tagen


    Hannover, Niedersachsen, Deutschland Sonatec Global Recruitment Vollzeit

    Site Leader Opportunity in GermanySonatec Global Recruitment is proud to partner with an international Chemical Manufacturing company in their search for a highly skilled Site Leader.This is a unique opportunity to join a leading organization in the Chemical Manufacturing industry and take on a leadership role in a state-of-the-art manufacturing facility in...

  • Site Director

    Vor 4 Tagen


    Hannover, Niedersachsen, Deutschland Sonatec Global Recruitment Vollzeit

    Site Leader Opportunity in GermanySonatec Global Recruitment is proud to partner with an international Chemical Manufacturing company in their search for a highly skilled Site Leader.This is a unique opportunity to join a leading organization in the Chemical Manufacturing industry and take on a leadership role in a state-of-the-art manufacturing facility in...


  • Hannover, Deutschland HDI AG Vollzeit

    Starte durch bei der HDI Global! Als einer der weltweit führenden Industrie­versicherer haben wir in unserer 120-jährigen Unter­nehmens­geschichte mit Pionier­geist und Gemein­schafts­sinn viele Heraus­forderungen gemeistert und sind für die Zukunft sehr gut aufge­stellt. Management (insbesondere Oversight & Control) strategi­scher...

  • Program Director

    vor 2 Wochen


    Hannover, Niedersachsen, Deutschland Discover International Vollzeit

    We are seeking a highly skilled Program Director to join our team at Discover International. As a key member of our organization, you will be responsible for leading the planning, execution, and delivery of complex programs, ensuring alignment with our strategic objectives and compliance with regulatory requirements.Key Responsibilities:Develop and implement...

  • Program Director

    vor 2 Wochen


    Hannover, Niedersachsen, Deutschland Discover International Vollzeit

    We are seeking a highly skilled Program Director to join our team at Discover International. As a key member of our organization, you will be responsible for leading the planning, execution, and delivery of complex programs, ensuring alignment with our strategic objectives and compliance with regulatory requirements.Key Responsibilities:Develop and implement...


  • Hannover, Deutschland Genus PLC Vollzeit

    Role Overview: Genus PLC has an exciting opportunity. We are looking for a Commercial Director for PIC Germany to develop and implement a strategy for selling and driving the PIC value proposition in Germany, Austria, Switzerland and Poland. This position is located in Hannover, Germany and hybrid work in an option. Reporting to the Commercial Director for...

  • Sales Director

    vor 3 Monaten


    Hannover, Deutschland Clarios Vollzeit

    Functional objectives: - Manages and grows the Power Solutions OE Business Unit business at the specific Customer(s), and carries out the strategic program plans pertaining to original equipment sales, quality and engineering activity for the specific Customer(s) within the region. - Manages & supports product planning, price/profit management, customer...


  • Hannover, Niedersachsen, Deutschland Sonova Vollzeit

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Global Supply Chain organization. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive business growth, improve efficiency, and enhance customer satisfaction.Key ResponsibilitiesDevelop and implement global...

  • Treasury Manager

    vor 2 Wochen


    Hannover, Niedersachsen, Deutschland Clarios Vollzeit

    About the RoleWe are seeking a highly skilled Treasury Manager to join our team at Clarios. As a key member of our finance department, you will be responsible for managing our foreign exchange and commodity hedging programs, as well as overseeing our Treasury IT systems.Key ResponsibilitiesConduct thorough risk assessments related to foreign exchange,...