Customer Success Sales Representative

vor 4 Monaten

Düsseldorf, Deutschland trivago Vollzeit

At trivago, everyday is an opportunity to connect millions of travelers around the world with the best hotel deals. By comparing prices from multiple booking sites, we're simplifying the way people find their perfect getaway, making their travel experiences even more enjoyable. Our global brand sits in the vibrant city of Düsseldorf, Germany, where innovation and creativity thrive. Together with our international team of highly skilled and ambitious talents, we're shaping the future of travel - to make it simpler and better.

**Join us in making a difference**:
**How you'll make an impact**:

- **Acquire** hoteliers (our customers) by raising awareness and selling our products (**cold calling** included)
- Ability to thrive in a goal-oriented environment with **monthly targets**:

- Create new, and optimize existing processes to improve client success and help maximize profit potential
- Identify and mitigate the risk of churn by solving client requests and complaints in a timely manner
- Be an approachable and professional point of contact for our hoteliers
- Win back and re-onboard churned hoteliers

**What you'll need to thrive**:

- Native-level French** **proficiency with fluent **English skills** (our company language)
- 1-2 years' experience in fast-paced environment in a sales function, including cold calling, preferably in the travel industry
- Pleasant personality - you feel comfortable reaching out to our hoteliers proactively via phone
- Proactivity - you take initiatives to make things better for your hoteliers
- Excellent communication skills and the ability to effectively build rapport with new and existing hoteliers

**Stand out with**:

- Previous experience in a **call-center**:

- Knowledge/ experience with CRM (specifically **Salesforce**)

Please note that due to the commission model of this role, the minimum base salary required for certain German work/residence (e.g. Blue Card) permits will not be met. Therefore, applicants must be either an EU citizen, possess permanent residency in Germany, or hold a German permit based on family reunion (-30 Aufenthaltsgesetz)

**What you can look forward to**:
**As you grow, so do we.**
This is why at trivago, we prioritize your development, offer personalized coaching through Likeminded, and provide workshops, educational meetups, conferences, free online learning courses, and access to a fully-equipped campus library.

**Moving to join us?**
No problem. You can count on the visa support from our talent support team, a relocation package, interest-free newcomer loan, free language classes, regular team and company-wide events to build experiences together.

**Life happens.**
We offer self-determined vacation (with a minimum of 25 vacation days), flexible working hours, 2 WFH days weekly, the chance to work remotely for 20 days abroad, free access to the Heynanny platform for personalized nanny assistance, and an on-campus kids room.

**Enjoy your office days.**
Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.

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