Customer Service Representative

vor 3 Monaten

Halle Westfalen, Deutschland BioTalent Vollzeit

I am exclusively working with a world-leading Pharmaceutical and Medical Device company based in **Halle**. They are seeking a **German **and **English **Speaking **Customer Service Specialist** to be responsible for providing exceptional support to their customers for their leading products.

As a member of their dynamic sales team, you will play a key role in driving new business, nurturing existing accounts, and ensuring a patient-centric approach in all your interactions. Your focus will be on achieving or exceeding personal and business goals within your assigned geographic area or specific accounts.

**This role will offer you**:

- The chance to develop new business opportunities and cultivate existing accounts
- Collaborate with cross-functional teams and provide input on new markets and products
- Manage customer concerns and ensure timely resolution
- Support existing customers by ensuring on-time product supply and delivering exceptional customer service
- Represent the company's interests in all customer interactions

**You will be responsible for**:

- Processing customer inquiries in collaboration with specialist departments
- Monitor internal supply chain activities
- Maintain accurate customer and price data in the ERP system
- Create and process orders, and manage to invoice
- Participate in optimization projects, including technical initiatives
- Initiate the shipping process and organize order-related documentation
- Meet revenue targets for assigned customers
- Prepare and conduct customer visits

**You will bring the following**:

- Fluency in German and English (oral and written)
- Prior experience in internal sales or logistics
- Strong customer-facing skills with a confident demeanour
- Previous experience in a customer service position

**Salary**: 40,000.00€ - 55,000.00€ per month

Work Location: In person

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