UX Researcher

**_We are dreamers, doers, and enthusiasts...._**

Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers. Therefore, we are continuously working passionately on providing diverse and attractive offers on our online booking platforms Eurowings & Eurowings Holidays and mobile Apps to empower our customers with relevant information and smart digital services throughout their travel experience.

As UX Researcher (f/m/diverse) you are part of a cross-functional team. You play a crucial role in our experience team and you work in close collaboration with UX/UI Designers, Product Owners and Data Analysts, helping them to do the right decisions based on qualitative and quantitative research insights. You support our teams in integrating user research methods into product development and design processes. You will lift the level of customer centric thinking within various teams. Providing a foundation of data and insights you will empower your colleagues to make the right decision when building products and services.

**What you'll do**
- Discover: With strong empathy, you'll help us to build a deep understanding of problems and needs of our website and app users - by conducting first level research and gathering insights from our various digital and analogue customer touch points
- Define: You convert problem statements and insights into opportunities - you help our teams to make product decisions based on user statements, exploratory research as well as quantitative and qualitative data
- Develop: With a strong understanding of research methodologies, you set the stage for user research at Eurowings Digital - by preparing, executing and analysing usability tests, moderating customer workshops or leading through user labs
- Deliver: You convert your insights and findings into recommendations of action for the squads. To enrich our product strategy over time, you validate personas, user journeys and product strategy in collaboration with the UX/UI team to communicate insights across development teams and the whole company

**What you'll need**
- Approximately 2-4 years' experience working at customer-focused product companies or digital agencies, where you were part of delivering an outstanding user experience
- A degree in psychology, social sciences, human-machine interaction, user experience design or similar and/or proven relevant professional experience
- A deep understanding of research methodologies and UX principles in general.
- Expertise in qualitative and moderated research methods. Ideally you have good knowledge of quantitative and unmoderated methods
- First experience with the creation and maintenance of user panels and insights repositories
- An understanding of Web Analytics (Google/Adobe) as well as voice of customer analytics and you know how to include data with research insights
- Fluent in both German and English

**What you'll bring**
- Strong communication and presentation skills in order to pitch and validate long term user research strategies with your peers
- You know the scrum process and methods like design thinking or design sprints
- Ability to motivate yourself and your colleagues to strive for the best user experience

***:
**We are an equal opportunity employer and value diversity at our Company**:
**Eurowings Digital Benefits**:
**We value your performance and offer you plenty of advantages**:

- Fly with friends and family around the world by using the entire Lufthansa and partner network
- Discover the world within 30 vacation days a year + two days off for Christmas and New Year's Eve
- Get discounts across a large range of brands (e.g. Telekom, Zalando, Apple, Sixt, Bosch )
- With "Joblunch" from Belonio, Eurowings Digital finances up to 2 EUR of your lunch on working days

**Drive your career growth**:

- Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility
- Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues
- Work in a cross functional team where you gain/share knowledge every day and on regular talks like "Peer School" or "Ask the Expert"
- Every year you will get a training budget for meetups, conferences, trainings, coaching
- You can improve your (German) language skills through our online courses
- With your Linkedin Learning account you access plenty of additional trainings and courses

**We bring a unique environment, where we make it happen**:

- We love dogs Feels free to bring your doggo to the office :) They can "work" from our separate dog office
- Get excited and challenge your colleagues while playing with our Playstation 5 or kickertable
- Participate directly in the creation of our product that helps millions of customers create amazing travel memories
- Feel at home in our (English speaking) internati