Platinum Client Service Emea Lead

vor 1 Monat


Berlin, Deutschland Deutsche Bank Vollzeit

**About the job - Deutsche Bank Technology in Berlin**

DB Technology is a global team of technology specialists, spread across multiple trading hubs and tech centres. We have a strong focus on promoting technical excellence - our engineers work at the forefront of financial services innovation using cutting-edge technologies.

Our Berlin location is our most recent addition to our global network of tech centres and growing strongly. We are committed to building a diverse workforce and to creating excellent opportunities for talented engineers and technologists. Our tech teams and business units use agile ways of working to create #GlobalHausbank solutions from our home market.

**Platinum Client Solutions**

We are looking for a motivated Platinum Client Service Delivery Specialist to join the Platinum Client Solutions (PCS) team in the Corporate Bank division of Deutsche Bank. The PCS team plays a crucial role in improving the overall service experience for our Platinum clients throughout the customer lifecycle. Platinum Clients refer to high volume and high revenue producing clients within Corporate Bank. The team works on stabilizing platinum client's flows, improving observability, and identifying ways to decrease pain points that have been raised by the clients.

As part of our global team, you will be knowledgeable in the payments industry, data analytics and data visualization, have a good understanding of Cloud technology and solutions for banking services. You are expected to skilfully navigate through big data to analyse trends, troubleshoot issues and provide appropriate recommendations to enhance the client experience and Product Roadmap, becoming an SME on Platinum Client Payment flows. Prior experience in data analysis and visualization, as well as project management or product ownership, and understanding of the software development lifecycle is beneficial.
- You love this job but feel you cannot tick 100% of the boxes? Send us your CV anyway

**Your key responsibilities**
- Work with all internal DB teams to provide a single point of contact for the bank's Platinum Clients and to build relationships with internal client-support teams
- Liaise with platinum clients directly through monthly steerco's and receive real-time feedback on progress and challenges.
- Design and develop new functionality, work with teams on functional and non-functional requirements, technical analysis, and design
- Find areas of improvement to current and future payment flows, manage internal improvement projects

**Your skills and experiences**
- Payment industry standards (NACHA, ISO 20022, etc.) and understanding of front to back Payment’s processing
- Knowledge of JIRA and Confluence
- SQL & Java knowledge (preferred). Familiarity with Cloud GCP (beneficial)
- Good understanding of product life cycle and feature creation
- Good verbal and written communication skills to interact with Platinum Clients and DB internal teams

**What we offer**
- Competitive salary and benefits, including 30 days of holiday
- Hybrid model of remote work and office days
- Working at the forefront of financial services technology at scale

**What we will offer you**

As the benefits may vary marginally from location to location, it is advisable to use the link to our career page:
In case of any recruitment related questions, please get in touch with Maryna Wehab.

Contact Maryna Wehab : +49 (0)69 910 - 42422

Unsere Werte bestimmen das Arbeitsumfeld, welches wir schaffen möchten - vielfältig, wertschätzend und offen für verschiedene Meinungen. Nur eine Unternehmenskultur, die eine Vielzahl von Perspektiven, sowie kulturellen und gesellschaftlichen Hintergründen vereint, fördert Innovation. Wir setzten auf vielfältige Teams, in welchen die Menschen ihr volles Potential entfalten können - denn das Zusammenführen verschiedener Talente und Ideen spielt eine entscheidende Rolle für den geschäftlichen Erfolg der Deutschen Bank.

Unsere Unternehmenskultur setzt hohe ethische Standards und fördert ein gutes Miteinander. Unabhängig von kulturellem Hintergrund, Nationalität, ethnischer Zugehörigkeit, geschlechtlicher und sexueller Identität, körperlichen Fähigkeiten, Religion und Generation freuen wir uns über Bewerbungen talentierter Menschen.
Sprechen Sie uns an: Wir bieten flexible Arbeitszeitmodelle und weitere Zusatzleistungen, um Sie in Ihrem Berufsleben zu unterstützen.

Klicken Sie hier für weitere Informationen zu Vielfalt und Teilhabe in der Deutschen Bank.


  • Customer Service

    vor 4 Wochen


    Berlin, Deutschland ON RUNNING Vollzeit

    Stellenbeschreibung: At a Glance: Our Europe happiness delivery team is growing, just like On, and with this comes the exciting opportunity to become a BPO Lead EMEA As a BPO Lead your mission is to manage our hybrid setup of in-office and outsourced teams within EMEA region. You will be a key player & the link in streamlining the cooperation between in...

  • Key Account Lead

    vor 24 Stunden


    Berlin, Deutschland Arcadis Vollzeit

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...

  • Customer Service

    Vor 2 Tagen


    Berlin, Deutschland On AG Vollzeit

    At a Glance: Our Europe happiness delivery team is growing, just like On, and with this comes the exciting opportunity to become a BPO Lead EMEA As a BPO Lead your mission is to manage our hybrid setup of in-office and outsourced teams within EMEA region. You will be a key player & the link in streamlining the cooperation between in house and ou outsourced...


  • Berlin, Deutschland Deutsche Bank Vollzeit

    **Goal** The Lead Corporate Banking (“CB”) Due Diligence (“DD”), EMEA has overall responsibility delivering execution of KYC PR, EDR & NCA requirements in an efficient, scalable and high-quality manner for respective Corporate Banking clients and business lines across Europe, the Middle East & Africa. **Role summary** The Lead CB Due Diligence,...

  • Service Quality Lead

    vor 1 Monat


    Berlin, Deutschland Tesla Vollzeit

    What to Expect - The Service Quality Lead position requires someone with exceptional ability to build strong working relationships between Technical Operations, Service Operations and Business Operations leadership, ensuring we provide the right operational support and training to enable Tesla Service to meet its objectives. This individual acts as the...


  • Berlin, Deutschland Sovos Compliance Vollzeit

    **Build your future with Sovos.** If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than...

  • Events Lead

    vor 1 Monat


    Berlin, Deutschland ON RUNNING Vollzeit

    **Stellenbeschreibung**: At a Glance: This role is a unique opportunity to lead Events in EMEA - from concept and planning stages, through to execution. You will deliver memorable brand experiences that connect with communities, helping shape the future of run culture across our key cities. Your focus will be to bring our brand mission to life through event...


  • Berlin, Deutschland Oracle Vollzeit

    CSS EMEA North Service Solution Architects Director-230003J4 **Applicants are required to read, write, and speak the following languages***: English, Dutch, German, Danish, Swedish **Preferred Qualifications** **BACKGROUND**: If you have a track record in building compelling, leading edge, mission critical support, operations and managed services...


  • Berlin, Deutschland Uber Vollzeit

    **About EMEA Community Operations**: Community Operations (CommOps) is pioneering how Uber interacts with users around the globe. We support all Uber business lines and propositions (Mobility verticals like Rides, Hailables; Delivery verticals like Eats and Grocery, and specific propositions like Uber for Business) and cover a broad range of activities...

  • Events Lead

    Vor 2 Tagen


    Berlin, Deutschland On AG Vollzeit

    At a Glance: This role is a unique opportunity to lead Events in EMEA - from concept and planning stages, through to execution. You will deliver memorable brand experiences that connect with communities, helping shape the future of run culture across our key cities. Your focus will be to bring our brand mission to life through event experiences - igniting...


  • Berlin, Deutschland Wunderman Thompson Vollzeit

    **Who we are**: At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience. We are 20,000 strong in 90 markets around the world; our people bring...


  • Berlin, Deutschland Remote Vollzeit

    All of our positions are fully remote. You do not have to relocate to join us! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global onboarding space as a Senior Client Services Specialist , joining our EOR Operations team.At Remote, our ambition is to provide the best end-to-end customer...


  • Berlin, Deutschland Genioo Vollzeit

    **Vice President Client Service - Life Sciences** **Location: Berlin, Germany** **YOUR ROLE**: We are looking for a Vice President Client Service to join our dynamic team in Berlin. As VP President Client Service, you will have a unique opportunity to be a true leader of our client relationships, to shape the client work, to attract and build talent, and to...

  • Marketplaces Lead

    vor 1 Woche


    Berlin, Deutschland On AG Vollzeit

    **In short**: Due to propelling growth in our Direct To Consumer (DTC) business, we are looking for a highly motivated and results-driven Digital Marketplace Lead to join our growing team. As the Digital Marketplace Lead, you will be responsible for driving revenue growth by developing and executing strategic sales initiatives on various digital...

  • Client Success Lead

    Vor 3 Tagen


    Berlin, Deutschland Taboola Vollzeit

    **About the role** We are looking for a dedicated, relationship-driven Client Success Lead to strengthen our most strategic agency relationships, develop and grow their brands and serve as a valuable resource and point of contact to provide an end-to-end service. DACH is a key market for us across the business and as such this new Client Partner role is...


  • Berlin, Deutschland Forever Day One Vollzeit

    **Learning Team / Learning Organisation & Reskilling** **Vollzeit, Festanstellung** **Salary Range: Project Lead 70.000 - 90.000 / Client Lead 90.000 - 110.000 (in Vollzeit)** **Hybrid: Berlin oder Remote + beim Kunden, ca. 35% Reisetätigkeit** **Über Uns** Wir sind eine schnell wachsende Learning Design Company. Als Boutique Beratung beraten und...

  • Communications Lead

    vor 4 Wochen


    Berlin, Deutschland Client-Earth Vollzeit

    Salary:Please see advert for salary- Location:Berlin, Brussels, Madrid, Warsaw- Contract Type:Indefinite- Hours:Full Time- Closing Date:29 May 2023- First Interview Dates:WC 5th June 2023**About the role**: This is a new role in our dynamic and expanding Communications team. It will oversee all ClientEarth’s communications across Europe, coordinating...


  • Berlin, Deutschland LexisNexis Risk Solutions Vollzeit

    About the Business About our Team Thousands of companies across the globe rely on us to solve their most complex Financial Crimes challenges. Our employees collaborate cross-functionally internally and work directly with clients to improve risk management in a cost effective and reliable manner. We have customers in more than 100 countries, including...


  • Berlin, Berlin, Deutschland RepRisk AG Vollzeit

    EinleitungJob DescriptionAbout You Are you a people-oriented and solution-driven person who maintains a pragmatic outlook without compromising quality? Do you set high personal standards for performance, deliver on agreements, and bring tasks to a successful conclusion with attention to detail? Are you a self-starter who thrives in an international and...


  • Berlin, Deutschland Client-Earth Vollzeit

    Salary:From £57,500 gross per annum London, From 6,325 Euro gross per month Berlin- Location:Berlin, London- Contract Type:Indefinite- Hours:Full Time- Closing Date:22 February 2023- First Interview Dates:Week begining the 6th of March**About the role**: ClientEarth is an environmental charity with a unique approach - we use the law to create powerful...