Head of Insights

vor 6 Monaten

Walldorf, Deutschland SAP Vollzeit

**We help the world run better**

**Meet the team**

The mission of SAP S/4HANA and the **Public Cloud ERP Product Management** team is to drive and grow SAP’s core business as a market leader in cloud ERP. We are responsible for defining product scenarios based on market and target customer needs and translating them into consumable product requirements for engineering teams. We work hand-in-hand with our engineering and product marketing teams, as well as with our customers and partners on continuously improving our S/4HANA Cloud Public Edition product. Product Management is the authoritative voice of the legitimate challenges customers face, evangelizing an outcome-based product vision and roadmap that truly solves customer pain points by creating products that delight, yet serve the needs of SAP.

**The Role**

Your future product management team enables the SAP S/4HANA organization for data
- & analytics-based product steering enriched by product experience feedback. By gaining and utilizing persona and use-case specific insights, we advance the steering of our product direction and prioritization, improve the product and ultimately drive customer satisfaction. The team works hand-in-hand with the S/4HANA Cloud product managers. Therefore, expertise in one or more of these topic areas is an advantage.

**What you’ll do**

The **Head of Insights & Experience (M/F/d)** will report to Sabrina Kunze, Head of Service Centric and Cross ERP and lead a team across multiple locations. Key responsibilities include, but are not limited to:

- Lead a highly motivated and world class product management unit with focus on equipping the S/4HANA Cloud Public Edition product management team with insights and experience data that impact their-day to-day work throughout the product lifecycle.
- Run a community within the stakeholder network that is active and engaged
- Create relevant dashboards, reports and KPIs in partnership with the product management leadership team; learn and adopt
- Balance reactive data insights with proactive insights to ensure we see what happened, but as well what is upcoming or trending
- Evaluate new tools to make sure the teams act on the best technical framework possible and drive tool improvements
- Understand your stakeholders’ needs and support turning them into solutions from concept through to requirements, design, and delivery, collaborating with engineering and other stakeholders
- Create a highly innovative team with strong focus on Employee Engagement and leadership NPS

**What you bring**
- 5+ years of relevant work experience in the software industry, preferably in Product Management
- Strong analytical skills and affinity to customers and data; background as data scientist would be advantageous
- Excellent people management & leadership skills and ability to deal with high pressure from internal and external stakeholders
- Excellent verbal, communication skills with the customers, partners and internal teams, as well as board/executive level presentation skills
- Ideally, an international track record showcasing that you can effectively relate to multicultural teams
- Strong customer focus with previous exposure to key customers, as well as partner orientation
- Self-motivated and results-driven, with demonstrable success in previous positions
- Expertise in one or multiple of the core topics mentioned above would be advantageous
- Fluent or near-native English language skills

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 392956 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: Hallbergmoos (Munich) #LI-Hybrid

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