System Administrator

Description
- Job Specification - ROL02- System Administrator

The System Administrator will report to the Infrastructure Team Lead. The System Administrator will be expected to remotely deliver services to customer locations where we are providing Service. This may require out of hours support when required. The role may also require flexibility to undertake International travel from time to time as part of the delivery of service. Apex uses cutting edge cloud technologies which are supported by internal teams in which you will be part of.

Key duties and responsibilities
- Maintain ownership of all platform technologies and services
- Provide Level 2 Troubleshooting on platform issues reported from business users;
- Collaborates with peers from other IT department and external vendors on root cause analysis for problems related to technology and provide detailed diagnostic information when required.
- Communicate clearly to users the cause and resolution of IT issues in a timely and polite manner (All users will be in remote locations);
- Highlight and report all major IT issues and risks to Team Lead and senior IT management.
- Research, test and implement new systems to improve efficiencies and satisfy user requests.
- Assist with testing system releases, patches and disaster recovery;
- Ensure that all scheduled back up systems, archiving systems, FTP sites are all operating to specification;
- Provide technical input into vendors proposal, change requests, and incident management
- Execute standard administration tasks such as reviewing system logs, monitor jobs and responding to system alerts;
- Support the business in the governance and management of vendors covering desktop, mobile, networking, and datacentre services with technical input;
- Perform on-call duties as needed to support technology services to business.

Experience and skills
- Bachelor’s degree in computer science or related discipline;
- 3+ years experience as system administrator in a Windows Server OS and the adjacent technologies, like, AD/ DNS/ DHCP/ Fileshare Service/ IIS etc;
- Proven skills in Microsoft cloud technologies including Office 365, Microsoft Teams, Azure, intune, AD connect, ADFS, and other company systems;
- MCSE preferred (in Microsoft technologies listed) or at a minimum MCP certification in a number of Microsoft technology listed;
- Good PowerShell scripting a requirement;
- Proven skills in networking to include DNS, LAN/WAN, firewalls, wireless;
- Excellent problem solving abilities and good at working under own initiative;
- Ability to take ownership of a technical solution and work with a number of stakeholders (internal and external) to deliver a design and implementation approach;
- Excellent written and communication skills in English;
- Ability to be able to work well under pressure during disaster situations;
- Familiar with common technologies for backup, archiving, and system administration
- Knowledge in SharePoint, SQL Server would be an advantage
- Knowledge in different desktop virtualisation technologies
- Certification in frameworks such as ITIL v3, ISO 27001 would be an advantage

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