E- Commerce Category Lead, De/nl

vor 4 Monaten

Hamburg, Deutschland H&M Vollzeit

Company Description
**Do you want to join H&M on a journey, changing the way we define and deliver a seamless customer experience?**

**If you see yourself in the driver seat to accelerate digital growth and deliver outstanding customer value, contributing to a strong brand, join our e-com commercial team. As part of the Germany & Netherlands Sales Markets, we plan and drive online & omni commercial performance of one of H&M’s biggest sales markets.**

In line with our Faster forward strategy, H&M is on a journey to again become a truly customer focused company. The goal is to create clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organization. We´re putting our passion for the customer at center, upgrading the customer experience and taking it to the next level. We´re changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate our omni customer experience and put omni at the core of our business.

**Job Description**:
On this journey we´re all working together to create the best omni customer offer for our customers and as the **E-Commerce Category Lead (omnichannel strategic projects)** you will be a key player in making this happen. Together with the rest of the Omni sales team and the Customer Activation team you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.
- You will drive cross-category analysis and omni projects (e.g. omni local activations in focus areas) with high commercial impact, and you will work closely with the market leadership team
- You will drive net sales and day-to-day operations of the commercial agenda and customer strategy to meet targets in your e-com markets by optimizing internal
- and external exposure
- Based on an in-depth understanding about your customers, their preferences and how to reach them both online and omni, you’ll drive topline performance whilst defining and delivering customer impacts across all stages of customer lifecycles
- You will contribute to the commercial planning of a designated category as well ensuring local assortment relevance and stock freshness for daily business operations as well for strategic activations. Your key collaboration partners will be from regional customer insights, marketing and merchandising teams

**Qualifications**:
Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open-minded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.

Besides your personality we see that:

- MBA or master’s in economics, management, fashion or comparable qualification
- You have gained 3+ years of work experience in consumer-oriented commercial, merchandising or highly analytical roles
- You are a strategic commercial thinker with outstanding analytical skills and critical mindset
- You have strong technical skills in Excel and GSuite
- You have a good understanding of the Fashion e-commerce, merchandising & planning and customer behavior in a retail environment
- You have great communication skills and can drive projects with different teams across the organization
- You are business-fluent in English

Additional Information

We are looking to have a mix of people that work in a way that optimizes our decision making, team performance and ultimately helps us reflect, respect and relate to our employees and customers.

This job can be performed hybrid from Hamburg, Amsterdam or Berlin.

**We look forward to hearing from you

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