Project Assistant

**VACANCY NOTICE**:

- Multiple Positions

**Position Title**:Project Assistant (Case Management)

**Duty Station** :Kaiserslautern, Germany

**Reference Code** :VN-DN2-2023-26

**Classification**: General Service Staff, G4

**Type of Appointment** :One Year Fixed-Term Contract - (40hrs/week)

**Estimated Start Date** :As soon as possible

**Closing Date** :02 March 2024

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

**Context**:
**Core Functions / Responsibilities**:

- Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure services.
- Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files and transforming case files into travel packets.
- Undertake refugee form fill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into START and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
- Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in START or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics.
- Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logístical support and assisting with the notification of results to refugee applicants as needed.
- Update START with biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS)interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.
- Undertake quality assurance checks of refugee files and case data in START as directed by Case Management team members or supervisors.
- Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or supervisors and team members.
- Undertake duty travel as needed to participate in meetings or training.
- Demonstrate a solid understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.
- Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
- Perform such other duties as may be assigned.

**Required Qualifications and Experience**

**Education**

University degree from an accredited academic institution, with at least two years of relevant professional experience, preferably in similar roles;
OR

Completed High School degree from an accredited academic institution, with at least four years of relevant professional experience.

**Experience**
- Excellent computer skills - MS Office (Word, Excel), database, and Internet are required.
- Experience in administrative work.
- Experience in clerical support and analytical tasks.

SKILLS
- Strong interpersonal and communication skills
- Ability to work under pressure with minimum supervision is required.
- Attention to detail and the ability to organize is required.

**Languages**

REQUIRED

For all applicants, fluency in English is required (oral and written).

DESIRABLE

Thorough knowledge of Dari and/or Pashto would be an advantage.

**Required Competencies**

The incumbent is expected to demonstrate the following values and competencies:
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural diff erences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exerci