On-site Services Lead Dach

vor 1 Monat

Bremen, Deutschland Mondelēz International Vollzeit

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**

As a member of the on-site services team, you provide technical support and operational excellence related to IT services

**How you will contribute**

You will work with technology teams at global, regional and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to local markets cost effectively and with a high degree of customer satisfaction. To excel in this role, you will effectively oversee the vendors performing these services for Mondelēz and work closely with the wider IT team to ensure seamless alignment and provide overall leadership for IT field services in your area who support IT infrastructure setups, namely networks, hosting, end-user computing, printing, fixed and mobile voice services. You will also work with vendors to ensure resource needs being met across the country or business unit.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Infrastructure technology, vendor relationship management and customer engagement experience and business acumen
- IT infrastructure
- Working effectively with internal and external teams, leading when necessary
- Supplier relationship and contract management
- Customer service and communicating effectively, verbally and in writing

**More about this role**

The DACH OSS Lead will work with technology teams at global, regional and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to the DACH markets cost effectively and with a high degree of customer satisfaction.
THe OSS Lead will closely interact and manage senior Stakeholders in DACH country HQs (Bremen, Vienna + Zurich) as well as ensure close collaboration and alignment with CE Service Manager from HCL and MDS Engagement Lead CE (both based in Bremen).
To excel in this role, the DACH OSS Lead will effectively oversee the vendors performing these services for Mondelēz, work closely with the wider IT team to ensure seamless alignment and provide overall leadership for IT field services who support IT infrastructure setups, namely networks, hosting, end-user computing, printing, fixed and mobile voice services.
You will also work with vendors to ensure resource needs being met across the office and plant locations in DACH.

**What extra ingredients you will bring**:

- Bachelor’s degree in Information Systems/Computer Science/Business or equivalent
- Extensive experience and good understanding of IT/IS/environment/services/technology (5 - 7 years +)
- Good knowledge and understanding of SAP and general Financial and Procurement processes
- Supplier relationship and contract management
- Customer service and communicating effectively, verbally and in writing.
- Feels confident to engage with senior stakeholders across countries and functions, incl. MELT members and their Exec Assistants

**Education / Certifications**:
**Job specific requirements**:
**Travel requirements**:
**Work schedule**:
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

**No Relocation support available**:
**Business Unit Summary**:
**At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like **_Cadbury _**, **_Milka _**and **_Alpen Gold _**chocolates, **_Oreo _**, **_belVita _**, **_LU _**and **_Tuc _**biscuits, and **_Stimorol _**and **_Dirol _**gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Technology Infrastructure

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