Omnichannel Excellence Director Europe

vor 6 Monaten

Munich, Deutschland Daiichi Sankyo Europe Vollzeit

For our European Headquarter, we are seeking an experienced and dynamic professional to join our Customer Experience Strategy Team as the Omnichannel Excellence Director Europe.

In this key role, you will be responsible for overseeing the European omnichannel strategy for our Cardiovascular portfolio, bringing in external best practices, and shaping the European omnichannel operating model to enhance Customer Experience (CX) across various channels and touchpoints.

This role is an outstanding opportunity to champion the adoption, design, expansion, and measurement of agile omnichannel marketing initiatives across Europe, uniting our technologies, tools, and platforms with local talents to accelerate business growth and to deliver remarkable customer experiences as part of our CX Evolution roadmap. Be part of a team that is trusted to innovate and evolve our ways of working to drive deeper personalization and engagement with our customers.

Your primary responsibility will be to upskill our European Omnichannel Community of Practice (CoP) striving for excellence in CX delivery while simultaneously aligning all activities with the strategic requirements of our Cardiovascular portfolio.

**Roles & Responsibilities**:
As our newly appointed Omnichannel Excellence Director, you will be responsible for delivering a sound strategic omnichannel approach to CX across region Europe to enable affiliates to create seamless customer journeys through innovative strategic planning, experience design, optimal activation and insights-driven optimizations to deliver measurable impact and value across every channel and touchpoint.

Especially, you will drive:

- European Omnichannel Strategy:

- Develop and execute a comprehensive omnichannel strategy and roadmap for the Cardiovascular portfolio in Europe, focusing on an integrated customer experience approach
- Ensure alignment with overall business and Cardiovascular portfolio communications objectives within the larger context of our CX Evolution roadmap and goals
- Shape and refine the omnichannel operating model to optimize customer engagement across all customer interactions and plans - considering the 5C (Right Customer, Right Channel, Right Cadence, Right Content, Right Communication Objective)
- Lead efforts to align omnichannel strategies regionally, considering local nuances and regulations
- Challenge the strategic and tactical omnichannel plans (EU and affiliates) across the portfolio focusing on creating a sophisticated E2E omnichannel customer journey and activation
- Drive continuous improvement in customer engagement metrics and leverage data analytics and insights to drive informed decision-making and closed-loop feedback in omnichannel strategies
- Collaborate with Business Insights and Advanced Analytics teams to establish key performance indicators (KPIs) to evaluate the effectiveness of omnichannel initiatives and partner on the creation of a Next Best recommendations engine
- Continuously enhance our omnichannel strategic framework in line with observed and/or expected changes in the market, (upcoming) technological advancements and continuously evolving customers’ needs and demands, to remain fit for purpose and maintain a competitive edge
- Ensure all omnichannel initiatives comply with pharmaceutical regulations, guidelines, and ethical standards
- Omnichannel Community of Practice (CoP):

- Lead efforts to further establish and upskill the CoP in omnichannel strategies and flawless execution
- Work closely with European brand teams, Medical Affairs, CX Excellence, Customer Engagement Solutions (CES), Sales and other relevant departments to ensure a unified approach in everything we do
- Collaborate with European and local affiliate cross-functional teams to align strategies and ensure seamless integration across channels and optimal delivery of agile omnichannel campaigns
- Work with European and local brand teams to roll out and localize omnichannel campaigns to ensure relevance and effectiveness for each market in line with portfolio and brand objectives
- Ensure that best practices, opportunities, and pain points are identified, shared, and acted upon within the CoP and beyond
- Define and provide relevant (re-)training and improvement activities to upskill CoP and other relevant internal teams or external agencies
- Demonstrate adaptability and resilience in navigating unforeseen circumstances while maintaining a focus on delivering exceptional customer experiences, providing clarity, and guiding CoP forward
- Stay abreast of industry trends, advancements, and best practices in omnichannel marketing and foster exchange within the CoP
- Omnichannel Innovation:

- Integrate new and/or external methodologies to enhance our omnichannel capabilities and ways to deliver optimal omnichannel customer experiences
- Assess and integrate new technologies (with CES team) that align with the future-fitness of omnichannel strategies, ensuring we stay at t

  • Director Business Excellence

    vor 7 Monaten

    Munich, Deutschland Daiichi Sankyo Europe Vollzeit

    As Director Business Excellence & Innovation - Oncology Europe/Canada you will be responsible for conducting business excellence and innovative customer insights projects for the Oncology Business Division (OBD) in EU/CAN. You will help us to become the leader in Oncology by driving data-driven customer engagement initiatives and support our go-to-market...

  • Senior Director, Global Clinical Operations Europe

    vor 6 Monaten

    Munich, Deutschland Daiichi Sankyo Europe Vollzeit

    The Senior Director, Global Clinical Operations (GCO) Europe, is accountable for providing leadership and operational expertise into execution of Resarch & Development (R&D) studies conducted in Europe. The role will be part of the Global Clinical Operations (GCO) group in R&D. This position is expected to: - Collaborate with Contract Research Organization...

  • Director Medical Excellence Operations

    vor 7 Monaten

    Munich, Deutschland Daiichi Sankyo Europe Vollzeit

    The role of the Medical Excellence Operations Director (f/m/x) is to harmonize methodologies and processes throughout the entire European Specialty Medical organisation, upskilling the Medical community to effectively to enhance understanding and knowledge of Medical operational excellence across the medical community The Medical Excellence Operations...

  • HR Director

    vor 7 Monaten

    Munich, Deutschland Morgan Philips Executive Search Vollzeit

    HR Director DACH/Europe (m/w/d) Für unseren Kunden, ein europäisches Pharmaunternehmen, suchen wir einen dynamischen und erfahrenen HR Director DACH/Europe in München. Das Unternehmen agiert global und engagiert sich für die Verbreitung von Therapien für seltene Krankheiten und vernachlässigte Arzneimittelkategorien. Mit der aktuellen Neugestaltung...

  • Managing Director

    vor 7 Monaten

    Munich, Deutschland Officine Panerai Vollzeit

    Reference Code: 98785**Managing Director (f/m/d)**: - Munich, BY, DE- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in...

  • Director of Channel

    vor 7 Monaten

    Munich, Deutschland Nutanix Vollzeit

    **Hungry, Humble, Honest, with Heart.**: **The Opportunity**: Are you a skilled leader in Channel Sales with a proven ability to build relationships and drive business growth? If so, join our team at Nutanix as the Director of Channel & Ecosystems for Central-Europe, where you will have the opportunity to lead a talented team, work with strategic partners,...

  • Werkstudent (Gn) Im Bereich Omnichannel Gesucht

    vor 6 Monaten

    Munich, Deutschland Vifor Pharma Deutschland GmbH Vollzeit

    **Stellenbeschreibung**: Zur Unterstützung unseres Teams Commercial Excellence mit Sitz in München suchen wir ab sofort einen Werkstudenten (gn) für mindestens 12 Monate und 20h/Woche. **Deine Aufgaben**: - Du unterstützt die Commercial-Excellence Abteilung im Tagesgeschäft, vor allem im Omnichannel -Bereich - Du arbeitest mit an der Gestaltung des...

  • Financial Controller Europe

    vor 7 Monaten

    Munich, Deutschland Emmes Vollzeit

    Overview: **Financial Controller Europe** **Germany - Munich - Hybrid** The Emmes Company, LLC (“Emmes”) is a global, full-service Clinical Research Organization dedicated to excellence in supporting the advancement of public health and biopharmaceutical innovation. We believe in the power of truth, so much so that we named our company Emmes, which...

  • Director of Operational Excellence in Tool Service

    vor 4 Wochen

    Munich, Bayern, Deutschland Hilti Entwicklungsgesellschaft mbH Vollzeit

    About the RoleWe are seeking a highly skilled Director of Operational Excellence in Tool Service to join our team at Hilti Entwicklungsgesellschaft mbH. As a key member of our leadership team, you will be responsible for driving operational excellence and ensuring that our tool service centers operate at the highest level.Key ResponsibilitiesDevelop and...

  • Director Biostatistics Rwe Eu

    vor 6 Monaten

    Munich, Deutschland Daiichi Sankyo Europe Vollzeit

    **Passion for Innovation. Compassion for Patients.**: With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...

  • Director Operations Planning Excellence

    Vor 2 Tagen

    Munich, Deutschland Infineon Technologies Vollzeit

    Are you passionate about digitalization and an expert in leading challenging projects? As a Director Operations Planning Excellence & Projects you are responsible for leading Infineon’s Backend Operation Planning and Controlling (BE OPC) Supply Chain Excellence and drive key strategic projects through success. In your new role you will: - **Be head of BE...

  • Director of Channel

    vor 7 Monaten

    Munich, Deutschland Nutanix Vollzeit

    The Opportunity Are you a skilled leader in Channel Sales with a proven ability to build relationships and drive business growth? If so, join our team at Nutanix as the Director of Channel & Ecosystems for Central-Europe, where you will have the opportunity to lead a talented team, work with strategic partners, and leverage unrivaled support to exceed...

  • Central Europe Business Services Team HR Senior Director

    vor 4 Wochen

    Munich, Deutschland Boston Consulting Group Vollzeit

    Locations: München | DüsseldorfWho We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today...

  • Trainee, Omnichannel Customer Engagement

    vor 7 Monaten

    Munich, Deutschland Biogen Vollzeit

    For our office in Munich (in a hybrid working model) we are recruiting for a **Trainee, Omnichannel Customer Engagement (f/m/d)** The 18-month Trainee, Omnichannel Customer Engagement (f/m/d) program offers cross-functional Omnichannel Customer Engagement projects mainly within the Digital Innovation & Customer Engagement Team in Germany. In coordination...

  • Director Biostatistics

    vor 6 Monaten

    Munich, Deutschland Daiichi-Sankyo Europe Vollzeit

    **Passion for Innovation. Compassion for Patients.**: With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...

  • Leading Central Europe HR Senior Director

    vor 4 Wochen

    Munich, Bayern, Deutschland Boston Consulting Group Vollzeit

    Transformative Leadership OpportunityWe are seeking a seasoned HR Senior Director to lead our Central Europe Business Services Team, driving strategic people management initiatives and fostering a high-performing organization.About the RoleThis pivotal position involves designing and implementing people management activities, processes, and policies for BST...

  • Central Europe Business Services Team HR Senior Director, Talent Development and Acquisition Lead

    vor 4 Wochen

    Munich, Bayern, Deutschland Boston Consulting Group Vollzeit

    Job DescriptionWe are seeking an experienced Central Europe Business Services Team HR Senior Director (CE BST HR Senior Director) to lead our Human Resources function in Central Europe. Reporting directly to the CE HR and Operations Executive Director, you will oversee all people management activities and processes for BST in Central Europe, covering a...

  • Director of Procurement Excellence

    vor 7 Monaten

    Munich, Deutschland zooplus SE Vollzeit

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.We are looking for a seasoned **Director of Procurement Excellence** to lead our...

  • Director of Procurement Excellence

    vor 7 Monaten

    Munich, Deutschland zooplus SE Vollzeit

    Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. **Job Description**: We are looking for a seasoned **Director of Procurement...

  • EU Sales Director/Managing Director

    vor 4 Wochen

    Munich, Bayern, Deutschland Animato Electronics Germany GmbH Vollzeit

    Animato Electronics Germany GmbH, a leading semiconductor company within the 3PEAK Group, is expanding its European operations. We are seeking an exceptional Sales Director/Managing Director to spearhead our market expansion in the EU.About the CompanyWe are a fast-growing, research-driven organization committed to developing high-performance, high-quality,...