Data Center Customer Operations Iii

vor 5 Monaten

Frankfurt am Main, Deutschland Equinix Vollzeit

Data Center Customer Operations III
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

**Responsibilities**

Queue Management / Reporting
- Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
- Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
- Ensures adherence to commit times within standard operating procedures
- Maintains detailed written records of all work activity
- Updates local asset databases and other systems

Installations
- Rack and stack semi-routine customer equipment tickets
- Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:

- fiber trays, ladder racks, customer equipment and cabinets;
- semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating backup changes

Cross-Connect
- Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
- Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
- Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting
- Supports semi-routine standard operating testing and standard operating installations of customer assets
- Supports standard operating procedures of layer 1 cross-connect certification testing
- May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership
- Supports the operations and security personnel team for breaks or other activities, when necessary
- Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management
- Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
- Delivers a high level of service and an excellent customer experience when interfacing with customers
- Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
- Supports customers on-site by through access control and escorting services

Projects
- Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
- Supports vendors on projects
- Supports physical customer audits

Training
- Completes all assigned training in a timely manner
- May provide support to new hires

**Qualifications**
- Typically requires a high school diploma and proven years of equivalent work experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Arbeiten, wo das Internet zu Hause ist.

Du erfüllst nicht alle V

  • Data Center Customer Operations Iii

    vor 6 Monaten

    Frankfurt am Main, Deutschland Equinix Vollzeit

    Data Center Customer Operations III Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

  • Senior Data Center Customer Operations Technician

    vor 5 Monaten

    Frankfurt am Main, Deutschland Equinix Vollzeit

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Data Center Operations Technician

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland A100 ROW GmbH Vollzeit

    The Data Center Operations Technician is responsible for ensuring the smooth operation of data center electrical and mechanical infrastructure. This includes delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS, MV electrical systems, generators, cooling systems etc.) within the data center...

  • Data Center Critical Facilities Iii

    vor 5 Monaten

    Frankfurt am Main, Deutschland Equinix Vollzeit

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Data Center Customer Operations Ii

    vor 6 Monaten

    Frankfurt am Main, Deutschland Equinix Vollzeit

    Data Center Customer Operations II Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

  • Data Center Operations Trainee

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland A100 ROW GmbH Vollzeit

    A100 ROW GmbH is seeking a highly motivated and detail-oriented Data Center Operations Trainee to join our team in Frankfurt. As a Data Center Operations Trainee, you will be responsible for the technical operational management of our data centers and providing support to our customers and responding to technical alarms.The ideal candidate will have a strong...

  • Data Center Operations Specialist

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland China Telecom Europe Vollzeit

    Data Center Operations SpecialistChina Telecom Europe seeks a highly skilled Data Center Operations Specialist to join our team. In this role, you will be responsible for ensuring the optimal performance of our data center equipment, including servers, network devices, and storage systems.Main Responsibilities:Install, configure, and manage data center...

  • Data Center Manager

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland CBRE Global Workplace Solutions Data Center Solutions Vollzeit

    JobbeschreibungWir suchen einen Data Center Manager mit umfassenden Kenntnissen im Bereich Rechenzentrum-Management, um unsere Standorte technisch zu leiten und eine reibungslose Serviceerbringung zu gewährleisten. Als Data Center Manager sind Sie verantwortlich für die Gesamtverantwortung am Standort für alle CBRE Mitarbeiter und alle Leistungen, die...

  • Data Center Customer Operations Technician

    vor 2 Monaten

    Frankfurt am Main, Deutschland Equinix Vollzeit

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Data Center Infrastructure Specialist

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Vantage Data Centers Vollzeit

    About Vantage Data CentersWe are a global leader in the design and operation of data center facilities, committed to delivering exceptional service and reliability to our customers.

  • Data Center Manager

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland CBRE Global Workplace Solutions Data Center Solutions Vollzeit

    AufgabenAls Data Center Manager / Standortleiter (m/w/d) bei CBRE Global Workplace Solutions / Data Center Solutions sind Sie verantwortlich für die technische Leitung unseres Rechenzentrums und die Gewährleistung einer reibungslosen Serviceerbringung sowie 24/7 Operations am Standort. Die Gesamtverantwortung umfasst alle CBRE Mitarbeiter:innen und alle...

  • Chief Engineer

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland A100 ROW GmbH Vollzeit

    Data Center Chief EngineerA100 ROW GmbH is seeking a highly skilled Data Center Chief Engineer to join our team in Frankfurt. The ideal candidate will have a strong background in electrical and mechanical engineering, with experience in data center operations and maintenance.The successful candidate will be responsible for ensuring the efficient operation of...

  • Data Center Operations Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Customer Success Specialist, you will be part of our Customer Success Team in Frankfurt, supporting the Customer Success Manager in delivering contractually agreed services to our high-profile clients. Your end-to-end responsibility will include managing the customer interface across internal functions, processes, and people, building a...

  • Data Center Manager

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland CBRE Global Workplace Solutions Data Center Solutions Vollzeit

    AufgabenAls Data Center Manager / Standortleiter (m/w/d) bei CBRE Global Workplace Solutions / Data Center Solutions sind Sie verantwortlich für die technische Leitung unseres Rechenzentrums und die Gewährleistung einer reibungslosen Serviceerbringung sowie 24/7 Operations am Standort. Ihre Aufgaben umfassen die Gesamtverantwortung am Standort für alle...

  • Incident Coordinator

    vor 2 Monaten

    Frankfurt am Main, Deutschland Digital Realty Vollzeit

    **Your role** We are looking for an **Incident Coordinator (IC) **(f/m/d) to manage customer communication and incident escalation in our data center operations. The IC ensures smooth incident handling, allowing technical teams to focus on resolution while coordinating communication and driving process improvements. **Key Responsibilities** - Track...

  • Director of Data Center Field Operations

    vor 6 Monaten

    Frankfurt am Main, Deutschland Equinix Vollzeit

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Data Center Engineering

    vor 5 Monaten

    Frankfurt am Main, Deutschland A100 ROW GmbH Vollzeit

    Professional Electrical Certification (National Craft Certificate (NCC), Registered Electrical Contractor (REC), or equivalent) - Knowledge of key electrical competencies and theory The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical...

  • Regional Data Center Engineer

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Amazon Web Services Development Center Germany GmbH - R28 Vollzeit

    About the RoleWe are seeking a highly skilled Regional Data Center Engineer to join our team at Amazon Web Services Development Center Germany GmbH - R28. As a key member of our Data Center Operations team, you will be responsible for driving Mechanical/Electrical Engineering services, construction, and implementation of enterprise data centers that meet...

  • Data Center Engineering Operations Technician

    vor 5 Monaten

    Frankfurt am Main, Deutschland A100 ROW GmbH Vollzeit

    High school or equivalent diploma INTRODUCTION The Data Center Engineering Operations Technician is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS, MV electrical systems, generators, cooling systems etc.) within the data center environment in a specific location. The...

  • Data Center Engineering Operations Technician

    vor 5 Monaten

    Frankfurt am Main, Deutschland A100 ROW GmbH Vollzeit

    High school or equivalent diploma - Professional Electrical Certification (National Craft Certificate (NCC), Registered Electrical Contractor (REC), or equivalent) The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure...