Ict Associate, Business Analysis

vor 3 Wochen

Bonn, Deutschland United Nations Development Programme (UNDP) Vollzeit

**Job Identification**
- 17914

**Locations**
- Bonn, Germany**Posting Date**
- 04/29/2024, 06:47 AM
- 05/13/2024, 10:59 PM

**Job Schedule**
- Full time

**Agency**
- UN Volunteers

**Grade**
- G7

**Vacancy Type**
- Fixed Term

**Practice Area**
- Management

**Bureau**
- UNV

**Contract Duration**
- 2 Year with Possibility for extension

**Education & Work Experience**
- Bachelor's Degree - 4 year(s) experience OR High School certificate
- 7 year(s) experience

**Required Languages**
- English

**Desired Languages**
- Another official UN language

**Mobility required/no mobility**
- no mobility required

**Background**

**Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and **inspiring stories.**

UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight, and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.

Within MS, the Information and Communication Technology Section (ICTS) is responsible for developing and operating the corporate technology platforms and related services that enables UNV's vision. The ICTS team is helping drive UNV's digital transformation efforts, enabling and leveraging technology to address complex global challenges and meet long-term global sustainable development goals across seven key pillars:

- Increased collaboration and engagement
- Digital workspaces and tools available to all
- An enhanced cybersecure environment
- Strengthened data driven decision making

**Duties and Responsibilities**

**Helpdesk services**
- Closely monitor the Unified Volunteering Platform (UVP) and other volunteer management e-platforms that directly support the delivery of the volunteer mobilization and management mandate. Analyse call logs to assess priority and criticality of occurrence of issues. Determine resolution through system changes or training to end-users. Take appropriate and timely action and alert supervisor of critical/complex issues;
- Provide prompt and accurate technical guidance to client queries. Liaise within ICTS for specific inputs as necessary. Draft technical notes for general orientation of internal stakeholders;
- Generate monthly reports on helpdesk services, classify problems reported, corrective measures taken and cases for critical attention. Propose improvements and system reconfiguration as considered necessary. Identify specific ways to leverage and expedite support.
- Provide helpdesk support, such as tracking requests, compiling and sharing knowledge products.

**Business Analysis and Systems development support**
- Support the testing process for all new functionalities developed by ICTS and/or external vendors for volunteer mobilization and management platforms;
- Act as custodian for relevant volunteer management systems, initiate and oversee;
- Respond to user needs and questions regarding access; assist personnel in the use of IT-supported products, data retrieval, file transfers and conversions;
- Provide remote technical support to Regional Offices and Field Units Personnel as required;
- Ensure system readiness support to implementation of volunteer management policies and procedures;
- Monitor the implementation of the Volunteer Living Allowance and other volunteer entitlements including accommodation and security for international and national UN Volunteers and make recommendations for appropriate systems adjustments for updated policy and procedural changes;
- Generate, compile and review aspects of global UN Volunteer statistics, related to resignations, dismissal cases, resources, medical and security evacuations, early terminations, gender balance, etc. for follow up and to ensure consistency and quality.

**Facilitation of knowledge building and knowledge sharing**
- Contribute to the organization and delivery of training sessions for users; arrange for briefings and demonstrations of corporate and user-developed systems;
- Share and disseminate synthesis of lessons learned and best practices directly linked to systems management;
- Make sound contributions to knowledge networks and communities of practice;

**Competencies**

**Core Competencies**

Achieve Results
- Plans and monitors own work, pays attention to details, delivers quality work by deadli

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