Mitarbeiter Customer Service

vor 3 Monaten


Essen, Deutschland Hays Vollzeit

**Mitarbeiter Customer Service** (m/w/d)

**Anstellung bei der Hays Professional Solutions GmbH**

**Essen**

**Startdatum: sofort**

Referenznummer: 760072/1

**Bewerbung starten**

**Ihre Aufgaben**:

- Erfassung und Bearbeitung von Störungen und Annahme von Hotline-/UHD-Anrufen mit SAP oder Ticketsystemen
- Klärung einfacher Sachverhalte und Weiterleitung von Störungen und Service-Aufträgen an den Servicetechniker oder die entsprechende Support Hotline-/UHD-Einheit
- Überwachung des Auftragsverlaufes sowie Verfolgung der vorgegebenen Anforderungen und Initiierung von Maßnahmen zur Eskalation.
- Verantwortlich für die Erfassung und Bearbeitung von Meldungen im Auftrag von internen und externen Kunden sowie die Dokumentation aller Aktionen und die Datenpflege
- Aufnahme und Bearbeitung von Beschwerden sowie Weiterleitung an die Teamkoordinatorin oder die Führungskraft

**Ihr Profil**:

- Abgeschlossene technische oder kaufmännische Berufsausbildung
- Erste nachweisbare Berufserfahrung im telefonischen Kundenservice oder in anderen relevanten Bereichen
- Gutes technisches Verständnis sowie der Einsatz von Frage Methodiken wird vorausgesetzt
- Grundlegende Fähigkeiten in MS-Windows und MS-Office
- Gute Kenntnisse im Beriech SAP und in Ticketsystemen
- Erfahrungen im Umgang mit ITSM Ticketingsystemen runden dein Profil ab
- Fließende Deutschkenntnisse und gute Englischkenntnisse (Kundendialog und Störerfassung

**Ihre Benefits**:

- Abwechslungsreiche Tätigkeit in einem renommierten Unternehmen
- Flexible Arbeitszeiten
- Interessante Projekte mit Entwicklungsmöglichkeit

Über Hays

Ihr Bewerbungsprozess

Ihr Kontakt bei Hays



  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Exciting Career Opportunity in the Telecommunications IndustryWe are a leading customer-centric company, driven by innovation and a passion for delivering exceptional customer experiences.We welcome individuals looking to make a career change and join our dynamic team.What We Offer:A secure job with an indefinite contract from day one, providing stability...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Exciting Career Opportunity in the Telecommunications IndustryWe are a leading customer-centric company, driven by innovation and a passion for delivering exceptional customer experiences.We welcome individuals looking to make a career change and join our dynamic team.What We Offer:A secure job with an indefinite contract from day one, providing stability...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Exciting Career Opportunity in the Telecommunications IndustryWe are a leading customer-centric company, driven by innovation and a passion for delivering exceptional customer experiences.We welcome individuals looking to make a career change and join our dynamic team.What We Offer:A secure job with an indefinite contract from day one, providing stability...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Exciting Career Opportunity in the Telecommunications IndustryWe are a leading customer-centric company, driven by innovation and a passion for delivering exceptional customer experiences.We welcome individuals looking to make a career change and join our dynamic team.What We Offer:A secure job with an indefinite contract from day one, providing stability...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Exciting Career Opportunity in the Telecommunications IndustryWe are a leading customer-centric company, driven by innovation and a passion for delivering exceptional customer experiences.We welcome individuals looking to make a career change and join our dynamic team.What We Offer:A secure job with an indefinite contract from day one, providing stability...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Exciting Career Opportunity in the Telecommunications IndustryWe are a leading customer-centric company, driven by innovation and a passion for delivering exceptional customer experiences.We welcome individuals looking to make a career change and join our dynamic team.What We Offer:A secure job with an indefinite contract from day one, providing stability...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    About UsAt regiocom Customer Care SE, we're passionate about delivering exceptional customer experiences. As a leading provider of innovative solutions, we're committed to quality and reliability.Our CultureWe're a diverse and inclusive team that values teamwork and collaboration. We welcome applicants from all backgrounds and abilities.Job SummaryWe're...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    About UsAt regiocom Customer Care SE, we're passionate about delivering exceptional customer experiences. As a leading provider of innovative solutions, we're committed to quality and reliability.Our CultureWe're a diverse and inclusive team that values teamwork and collaboration. We welcome applicants from all backgrounds and abilities.Job SummaryWe're...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Become a vital member of our team as a Coffee Advisor, where you will serve as the primary point of contact for our valued customers regarding their favorite coffee products. Your responsibilities will include managing orders and providing assistance with coffee machines, ensuring that our coffee enthusiasts receive exceptional service.What we provide:...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Become a vital member of our team as a Coffee Advisor, where you will serve as the primary point of contact for our valued customers regarding their favorite coffee products. Your responsibilities will include managing orders and providing assistance with coffee machines, ensuring that our coffee enthusiasts receive exceptional service.What we provide:...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    About the Role:We are seeking a dedicated individual to enhance our customer service team at regiocom Customer Care SE. This position offers a unique chance to collaborate with prominent businesses across Germany.What We Offer:Comprehensive training for the customer service roleFlexible work-from-home options availableAn inclusive and diverse workplace...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Are you driven by a passion for innovation and ensuring customer satisfaction? At regiocom Customer Care SE, we pride ourselves on being a frontrunner in the telecommunications sector, recognized for our commitment to quality and dependability. We embrace individuals from diverse career backgrounds.What we offer:- A stable position with an indefinite...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for a Coffee Lifestyle Product. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for a Coffee Lifestyle Product. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Are you enthusiastic about technological advancements and ensuring customer satisfaction? At regiocom Customer Care SE, we are a prominent player in the telecommunications sector, recognized for our commitment to quality and dependability. We embrace individuals from diverse career backgrounds.What we offer:- A stable position with a permanent contract from...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Are you enthusiastic about technology and dedicated to delivering exceptional customer experiences? At regiocom Customer Care SE, we pride ourselves on being a frontrunner in the telecommunications sector, recognized for our commitment to quality and dependability. We embrace individuals from diverse career backgrounds.What we offer:- A stable position with...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Are you driven by customer satisfaction and innovation? At regiocom Customer Care SE, we pride ourselves on being a frontrunner in the telecommunications sector, recognized for our commitment to quality and dependability. What we offer: A stable position with an indefinite contract from the outset.A competitive base salary complemented by an attendance bonus...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Are you driven by innovation and dedicated to ensuring customer satisfaction? At regiocom Customer Care SE, we pride ourselves on being a frontrunner in the telecommunications sector, recognized for our commitment to quality and dependability. We are open to individuals seeking a career transition.What we offer:- A stable position with an indefinite contract...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    Are you driven by a commitment to innovation and customer satisfaction? At regiocom Customer Care SE, we pride ourselves on being a frontrunner in the telecommunications sector, recognized for our quality and dependability. We are open to candidates from diverse career backgrounds.What we offer:A stable position with an indefinite contract from the outset.A...


  • Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE Vollzeit

    As a Coffee Hero at regiocom Customer Care SE, you will be the primary point of contact for our customers regarding their coffee-related needs.Responsibilities include:Providing exceptional customer service and ensuring customer satisfactionTroubleshooting coffee machines and resolving customer issuesParticipating in coffee tastings to enhance product...