Customer Service Hero Dutch
vor 6 Monaten
Festanstellung
Berlin
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Customer Service Hero Dutch (m/w/d)
myposter GmbH
4,1 (172 Bewertungen auf )
Customer Service Hero Dutch (m/w/d)
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Teilweise Homeoffice möglich
Für unseren Standort im Herzen von Berlin-Kreuzberg suchen wir einen Customer Service Hero Dutch (m/w/d) in Voll
- oder Teilzeit, der weiß, was sich unsere niederländischen Kunden wünschen und es liebt, sie von der Servicewüste in die Serviceoase zu führen. Wenn Du Feuer und Flamme für unsere Produkte bist, Dich neben Deiner guten Intuition auf die harten Fakten verlässt und emphatisch kommunizieren kannst, dann bewirb Dich jetzt Als Teil unseres Customer Service Teams kannst Du die Beziehung zu unseren Kunden pushen und unsere Erfolgsstory weiter vorantreiben
DEINE AUFGABEN - HIERFÜR BRENNST DU
Du kommunizierst eigenverantwortlich mit unseren Kunden via E-Mail, Social Media (Facebook & Twitter) und Telefon in einer witzigen, charmanten und vor allem emphatischen Art
Du betreust und berätst unsere Kunden in allen Anliegen
Du zauberst unseren Kunden bei jeder Interaktion ein Lächeln aufs Gesicht, indem Du mit Deinem Charme, Deinem Scharfsinn und Deiner Kreativität überzeugst
Du bringst dich mit viel Eigeninitiative proaktiv in deine Arbeit ein und trägst mit Tatendrang und kreativen Vorschlägen zur internen Prozessoptimierung bei
Du bist die Schnittstelle zwischen dem Kundenservice und allen anderen Departments bei uns
Ohne Personalverantwortung
Bereiche
Kundenservice
Social Media
Vertrieb & Verkauf
WARUM MIT UNS DURCHSTARTEN?
Unser lichtdurchflutetes Office befindet sich in einem renovierten Fabrikgebäude an der Grenze zwischen Mitte und Kreuzberg, nur einen Katzensprung von der Spree und der Markthalle Neun entfernt. Was das Arbeiten betrifft, verfolgen wir derzeit eine Art Hybrid-Modell, also eine Kombi aus in-Office und Homeoffice.
Ob remote oder real life, wir sind ein kleines, aber leidenschaftliches Team und bemühen uns, ein Arbeitsumfeld zu schaffen, das auf Vertrauen und gegenseitigem Support basiert. Bei uns hast Du nicht nur die Möglichkeit, zu lernen und zu wachsen, sondern auch, selbstständig zu arbeiten und von Anfang an Verantwortung zu übernehmen. Durch die teamübergreifende Zusammenarbeit lernst Du viel über andere Stakeholder, Abteilungen und Projekte. Außerdem steht Dir jedes Jahr ein Budget für Weiterbildungszwecke zur Verfügung, um Deine berufliche Entwicklung zu fördern.
Unser Team kommt aus vielen verschiedenen Teilen der Welt. Wir kommunizieren vorrangig auf Englisch, aber im Office hörst Du viele andere Sprachen (und zwischendurch das ein oder andere Wuff). In unserer Küche findest Du neben zahlreichen Pflanzen auch frisches Obst, viele verschiedene Snacks sowie einen großen Kühlschrank mit Limo, Bier und Wein, weil man den Feierabend ab und zu ja auch mal wörtlich nehmen kann. In punkto Nachhaltigkeit achten wir nicht nur in der Küche, sondern auch bei Events und Caterings darauf, vorrangig vegetarische und vegane Lebensmittel anzubieten.
Wir sind ein Arbeitgeber der Chancengleichheit und wir schätzen die Vielfalt in unserem Unternehmen. Wir diskriminieren nicht aufgrund von Rasse, Religion, Hautfarbe, nationaler Herkunft, Geschlecht, sexueller Orientierung, Alter, Familienstand oder Behinderung. Auch wenn Du nicht jede Box in der Stellenbeschreibung ankreuzen, Dir aber vorstellen kannst, zu unserer Zukunft beizutragen, solltest Du Dich unbedingt bewerben. Hilf uns, eine integrative Gemeinschaft aufzubauen, die den Kunstmarkt gemeinsam verändern wird.
Bezahlte Weiterbildung
Fahrzeugpool
Firmenwagen
Mitarbeiterrabatte
Sabbatical möglich
Faire Vergütung
Agiles Arbeiten
Flache Hierarchien
DAS BRINGST DU MIT
Du bist witzig, kreativ, lebenslustig und handelst eigeninitiativ
Idealerweise hast Du bereits Berufserfahrung im Kundenservice
Du arbeitest lösungsorientiert, bist auf Zack und denkst gerne um die Ecke
Du arbeitest auch unter Stress stets kundenorientiert und kannst Dich auf unterschiedliche Situationen schnell einstellen
Du bleibst immer freundlich und schaffst es, empathisch auf jeden Kunden einzugehen
Du bist ein absoluter Teamplayer und man kann sich auf Deine selbständige Arbeitsweise verlassen
Ausgezeichnete Niederländisch-Kenntnisse auf C2-Niveau
Unsere Bürosprache ist Englisch, deshalb sind sehr gute Englischkenntnisse eine Voraussetzung
Deutschkenntnisse sind ein Plus, aber kein Muss
Mit Berufserfahrung
Sprachen
Niederländisch
Englisch
Optional
Deutsch
Kenntnisse und Fähigkeiten
Teamfähigkeit
Kundenservice
Kundenbetreuung
Optional
Ticketsystem
Über myposter GmbH
Wer sind wir? Wir sind schnell. Wir sind ehrlich. Wir verbinden unser einzigartiges Know How im E-Commerce mit unverwechselbaren Druckergebnissen. Auf unserer Website und in der App können unsere Kunden seit 2011 ihre Lieblin
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