E-com Customer Service Representative

vor 3 Monaten

Berlin, Deutschland ON RUNNING Vollzeit

Land **:Deutschland**

Bundesland **:Berlin**

Stadt **:BERLIN**

Berufsfelder **:Handel**

Vertragsform **:Festanstellung**

Arbeitszeit **:Vollzeit**

**Stellenbeschreibung**:
In short
At On we don't call it Customer Service - we're Happiness Deliverers - and our team is growing

As Customer Service Representative with a focus on our E-Commerce customers you are helping us achieve our goal to become the company that is known for their customer service excellence. You will be delivering the WOW to our customers with maximum flexibility and freedom in your way of working.
Your Mission
- Build trust by understanding the unique needs of our customers and resolving every situation by delivering the WOW and exceptional customer service
- Process web shop orders, exchanges and returns in Salesforce and D365 Listen to and advise our customers as to which On product(s) is the best for their needs
- Communicate with our third-party warehouses and shipping partner daily regarding orders, returns, and any order discrepancies
- Lead and participate in special projects aimed to improve our team function and increase our WOW factor

Your story
- You have previously worked in a customer oriented environment and you have a passion for customer service, emphasising on delivering high-class experience
- You are confident to communicate in English and German with our customers, but also across all levels and functions within the company (written and spoken), any other languages are a big plus
- You have great attention to detail and organisation skills while maintaining a sense of urgency and the ability to prioritise under pressure
- You have excellent interpersonal skills with a focus on relationship building, listening, and questioning
- No problem is too big for you, you enjoy putting your analytical skills to the test and finding creative solutions

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