Global Customer Service Transformation Lead

vor 2 Wochen

Monheim, Deutschland Bayer Vollzeit

**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.**

**Global Customer Service Transformation Lead (M/F/d)**

**YOUR TASKS AND RESPONSIBILITIES**
- Drive Global Customer Service Digital Innovation and Transformation Programs
- Build strategy based on Outside in perspective - customers, disruptors, industry expert (companies, institutions and vendors) and Inside out perspective - Customer Service Insights
- Develop a multi-year customer Service digital transformation roadmap that is: differentiated from competitor experiences, innovative and designed to delight customers (internal and external)
- Lead a cross-functional team to identify, validate, and prioritize business requirements, based on our customer needs, their expectations, and expected business impact
- Partner with CS&D Change Management adopting and leading change by collaborating and influencing across the Global SCM, regional communities (make, plan, deliver) and cross-functional counterparts (Commercial, HR, IT, Finance) to adopt new capabilities to drive improved customer experience
- Be a digital advocate and collaborative partner with key vendors and internal stakeholders such as Commercial, ESH, Finance, Planning
- Create the digital program governance by assessing & mitigating risks avoiding duplication of efforts and driving stakeholder alignment
- Drive the experimentation of end-to-end experience, using design thinking and agile methodologies, to build a digital solution desirable to customers across the regions
- Direct strategy, planning, design, prioritize and delivery of customer-centric, high-quality digital solutions, to improve customer experience
- Define ways to track success: implementation timeline, adoption on solution and people capabilities, value / benefit realization

**WHO YOU ARE**
- Bachelor or Master degree with long-term experience in Administration, Marketing or Supply Chain Management (Customer Service Area) with MBA preferable
- Experience in Supply Chain, IT and/or other strategic roles
- Able to demonstrate strategic thinking about digital-enabled customer focused with an entrepreneurial spirit driving an “outside-in mentality”
- Ability to negotiate, influence and build credibility with internal teams
- Change Agent with ability to drive in complex multi-country, matrixed teams and multicultural diverse environment
- Manage multiple complex, high visibility or high impact program simultaneously, over multi-year period
- Passionate achiever, with a focus on innovation, strategic thinking and customer
- Very good English skills, both written and spoken

LI-DE

**YOUR APPLICATION**

This is your opportunity to tackle the world’s biggest challenges with us: Maintaining our health, feeding growing populations and slowing the rate of climate change. You have a voice, ideas and perspectives and we want to hear them. Because our success begins with you. Be part of something big. Be Bayer.

**Location**: Monheim

**Division**: Crop Science

**Reference Code**:790564

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