Technical Support Operator

vor 4 Wochen

Rheine, Deutschland Vestas Vollzeit

Are you interested in a **Support Operator role**? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join an Industry leader within the Technical Support department.

**Technical Support Multibrand** is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between Development and local business units.
Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, SW focus including remote software upload and advanced remote troubleshooting, turbine performance, creating VGAs (guides to technicians), planning for stopped turbines, providing answers to technical questions internal and external customers, and taking part in customer meetings.
A new assignment for this team, will be technical planning of down turbines. Providing high quality technical support to Service organizations to reduce turbine downtime and performance.
Being a **part of Technical Support**, you will be included in a** high experience and dedicated team**, taking leadership for implementing Vestas strategy, supporting the Service and R&D organizations and local business units with technical knowledge, secure customer focus and safety.

**Your main tasks**
- Handling stopped turbines on daily basis in a shift plan, partial working on weekends
- Advanced remote troubleshooting
- Identifying the correct components and tools needed to carry out the job
- Supporting technicians in troubleshooting (participate in stopped turbine calls, on-site support)
- On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues
- Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
- Being the link between Technical Support (region) and Technology R&D

**Your qualification**
- Electrical or mechanical education; preferably combined with experience from the wind industry
- Ability to organise and prioritise tasks
- Ability to work both with limited supervision and as a part of the team
- Good pragmatical and problem-solving skills
- High attention to detail and a solid commitment to quality
- Strong communication skills in English, both oral and in writing

**What awaits you**

You will become part of a team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

**Sounds good?**

**About Vestas**
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

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