Technical Support Operator

Sales > SBU NCE > Troubleshooting Offshore & Multibrand NCE
Troubleshooting Offshore & Multibrand NCE is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between Development and local business units.

Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, Software focus including remote software upload and advanced remote troubleshooting, turbine performance, creating VGAs (Vestas Global Advisor), planning for stopped turbines, providing answers to technical questions internal and external customers, and taking part in customer meetings.
A new assignment for this team, will be technical planning of down turbines. Providing high quality technical support to Service organizations to reduce turbine downtime and performance.
Being a part of Troubleshooting, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas strategy, supporting the Service and R&D organizations and local business units with technical knowledge, secure customer focus and safety.

**Responsibilities**
:

- Handling stopped turbines on daily basis in a shift plan
- Advanced remote troubleshooting
- Technical planning: Identifying the correct paperwork/documentation, components and tooling for the job
- Supporting technicians in troubleshooting (participate in stopped turbine calls, on-site support)
- On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues.
- Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
- Creating, updating and maintaining guides (VGAs) for Service Technician
- Providing timely responses and supporting the Service and Construction organizations
- Handling requests in ticketing systems (partly)
- Being the link between Service and the entire support organization
- Ensuring technical knowledge is shared within the team

**Qualifications**
:

- Electrical or mechanical education combined with experience from the wind industry
- Several years of experience in the field in troubleshooting or other technical experience with Multibrand turbines
- Advanced PC skills - Salesforce, SAP, Microsoft office suite (nice to have)
- Good knowledge of WTG control systems
- Strong communication skills in English and German, both oral and in writing
- Vestas, GE, Senvion, Gemesa technical knowledge is preferred

**Competencies**
:

- Ability to participate effectively as part of a cross-regional team / North Central Europe (NCE) team
- Ability to organize and priorities tasks
- Ability to work both with limited supervision and as a part of the team
- Good pragmatically and problem-solving skills
- High attention to detail and a solid commitment to quality
- Readiness to travel: 10-15%

You will become part of a team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

**BEWARE - RECRUITMENT FRAUD**

**DEIB Statement**

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

**About Vestas**

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.